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Service Monitoring

How is historic data rolled up?
The results are stored in their polling interval for 7 days, after which these results are rolled into hourly averages and stored for a further 21 days (total 28 days), after which these are rolled into daily averages and stored for 337 days (total 1 year).

What data resolution do the portal graphs show?
The portal graphs will show all data at the same resolution, this makes the graph trend line useful. However this does mean the values for any incomplete time period may change as more data becomes available to calculate the average. Once a complete hour or day has passed these numbers will be static and not change.

My device is not showing all the stats I would expect?
A device may be added as “Monitoring Type” ICMP, which means a large number of stats will be unable to be collected, and will instead display the message “N/A” or “Unavailable”.
Alternatively it may be as simple as a configuration option to enable the live monitoring views on your account, or the ids between our internal systems may need to be manually synced.
Raise a support ticket and we can review.
Note – Edge Gateway Firewall only support ICMP and SNMP traps, Pulsant are unable to pull the SNMP data you can view on other types of firewall.

I see no stats in the portal?
Pulsant are rolling this new functionality out in a phased process, if you are not yet part of the beta but wish to join please let your account manager know.

From time to time maintenance will need to be carried out on; the portal, the monitoring servers, the Pulsant networking and the APIs that tie it all together. Details will be posted on the status page but this may mean stats will be unavailable for short periods of time. If you urgently require stats then raise a support ticket.

I have an idea/requirement for something that is not currently shown?
Pulsant plan to extend the functionality and continue to add features to the portal, this will include adding panels to all services with graphs as appropriate. If there is something specific you would like to see raise a ticket and we can review.

What monitoring can I expect to see on my managed services?
To see a definition of the various metrics please view the glossary

Service Family Managed Hosting Managed Networks
Service Server, Switch, Router Firewall Virtual Server Dedicated Host Leased Line, EFM (inc National), ADSL (inc PSTN)
Availability (packet loss, response time)
CPU / RAM Usage
Disk Usage
Interface Usage
Connections (current and total)
vCPU / vRAM allocated
CPU Ready
Total and Running VMs