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Managed Red Hat Enterprise Linux 5 Server – Sysadmin Support
The managed server product is closely based on the Red Hat Enterprise Linux, version 5
Base Operating System:
- 20 users created initially and 5 per month
- Backups to either tape or backup+ (schedule can be daily, weekly or monthly) of up to 10 separate paths. (Subject to purchase of a backup product)
- All core system logging (syslog) is logged both locally and to a secure centralised system for audit purposes.
- System disk partitioning:
- 4 gig allocated to /
- 2 gig allocated to /swap
- 5 gig allocated to /var
- 250 meg allocated to /boot
- Remaining space on disk allocated to /data(which includes /home and /var/lib/pgsql)
Virtual web hosting (CGI, PHP, Perl, SSL)
- 20 virtual hosts created initially and 5 per month
- Apache modules/functionality supported:
- mod_ssl.c, sapi_apache2.c, mod_cgi.c, mod_mem_cache.c, mod_file_cache.c, mod_disk_cache.c, mod_suexec.c, mod_cache.c, mod_rewrite.c, mod_alias.c, mod_userdir.c, mod_speling.c, mod_actions.c, mod_imap.c, mod_dir.c, mod_negotiation.c, mod_vhost_alias.c, mod_dav_fs.c, mod_info.c, mod_asis.c, mod_autoindex.c, mod_status.c, mod_dav.c, mod_mime.c, mod_setenvif.c, mod_unique_id.c, mod_usertrack.c, mod_headers.c, mod_deflate.c, mod_expires.c, mod_cern_meta.c, mod_mime_magic.c, mod_env.c, mod_log_config.c, mod_include.c, mod_auth_digest.c, mod_auth_dbm.c, mod_auth_anon.c, mod_auth.c, mod_access.c, mod_so.c, http_core.c, prefork.c, core.c
- Anonymous and user ftp server (1 of each)
- Shell access and development environment
PostgreSQL and MySQL databases
- 20 database users created initially and 5 per month
- 20 databases created initially and 5 per month
Specifications (no Control Panels)
- RedHat Enterprise Linux Release 5
- Kernel 2.6.10 (RHEL Build)
- Apache2 (2.2.3) *
- OpenSSH Server 4.3 *
- OpenSSH Client 5.3
- Emacs 2.1
- GCC 4.1.2
- SNMP (net-snmp-5.1.2)
- S.M.A.R.T. Tools for IDE based systems *
- OpenManage system – Dell equipment only *
- Perl 5.8.8
- VIM 7.0
Optional Supported Packages Available
- PHP 5.1.6
- Tomcat 5.5.23 Red Hat Package with Sun Java 1.5.0, using proxy_ajp connectors.
- VSftpd 2.0.5 *
- Python 2.4.3
- PostgreSQL Server 8.1.9 *
- PostgreSQL Client 8.1.9
- MySQL Server 5.0.22 *
- MySQL Client 5.0.22
- Postfix 2.3.3 (mail relay only) *
- Sendmail 8.13.8 *
- BIND DNS Caching server 9.3.3 *
- SAMBA Server 3.0.25 *
- SAMBA Client 3.0.25
- External Download tools – wget and/or curl.
- ImageMagick (C/C++/Perl libraries as appropriate)
- NFS Server * (access only provided to other dedicated Pulsant hosted servers)
* means that the service is monitored
If the customer requires any service or configuration not listed above then they should contact the sales team ([email protected]) to obtain a quote for Pulsant to provide these services.
- Pulsant will automatically apply updated RedHat packages on a periodic basis (currently every 4 hours, except kernels which will be applied manually at a time agreed with the customer), or in response to a published security advisory where necessary.
- In the case of a faulty upgrade, the updates will be rolled back.
- Critical faults on the server will be dealt with 24×7, but customer-change requests will normally only be actioned within normal working hours (Monday – Friday, 9am – 5pm).
- Customer-requested configuration changes can be arranged to happen outside of working hours, but these will be charged at the out-of-hours pro rata rate. All customer-requested configuration changes will be actioned within 1 working day of receipt in writing from the customer. The customer will be notified of any changes made to their managed server.
- SELinux is not supported by Pulsant.
- The end user shall be provided access to the server via one or more user accounts. Root access will not be permitted.
- Users may access the system by SSH or FTP from trusted static IP addresses. Up to 10 such addresses may be nominated.
- Changes to root-level configurations shall be made by the web admin interface, or by request to the Pulsant support system.
- Users may run their own software within a user account, but must accept that this will not be supported. Daemons may be run on high port numbers, and Pulsant will provide the facility to start such services at boot up.
- Process limits may be applied to maintain the stability of the server.