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Frequently Asked Questions

1) What is a dedicated server?

A dedicated server is Pulsant -owned hardware hosted in our datacentre, with various options for the level of support that Pulsant will provide under your contract. You can still have physical access to the servers by appointment. As with standard colocation, a dedicated server provides you with multi homed bandwidth, redundant power and cooling.
2) Who needs Dedicated hosting?

Customers who have full control over all aspects of their website and the way it operates are best suited for dedicated hosting. Those customers who wants to save money on equipment and pay for the internet connectivity and networking needs.

3) What is a U?

The space used by your server(s) is measured in Rack Units (or ‘U’). This is the unit of measurement used for defining the vertical space used. A ‘U’ is equivalent to 1.75 inches (4.45cm).

1U Server= 1.75″ of Vertical Rack Space
2U = 3.5″ of Vertical Rack Space
4U = 7.00″ of Vertical Rack Space

A full rack contains 40 to 42U 1/4 Rack=10U (10 servers of 1U) Half rack =20 U (20 Servers of 1U)

4) Do you provide 24x7x365 access?

Yes, however additonal conditions and costs may apply depending on the type of colocation contract in effect.

If you need to arrange access please contact us at [email protected] or 0845 11 99 999. For further information.


5) Keeping Red Hat Enterprise Linux Current

Keeping your Red Hat Enterprise Linux Server patches up to date is critical to security and performance and is easily done.

For general package updates, run the following as root:-

up2date –update

This will automatically update all relevant packages.

As kernel updates are more system critical, these have to be explicitely specified.

up2date -l

This will list any relevant kernel packages for your system.

Then run:-

up2date –force -u

Which will install the relevant kernel packages.

A reboot is then required to put the new kernel live. Please let our
Customer Support team know of any planned reboots. Customer Support can
be contacted at [email protected] or on 0845 11 99 999

6) Why I am unable to remote desktop or connect to the server hosted at the datacentre?

This is most likely due to a firewall issue. To add a firewall rule, you should email [email protected]