Fibre to the Cabinet (FTTC) installation notes
Please be aware that the anticipated lead time on this service is ten working days, and that there may be some minimal downtime during the transition.
A Fibre to the Cabinet (FTTC) broadband connection requires a BT engineer to attend the site to install the service.
The BT engineer will install a modified termination point (face plate).
Pulsant can provide two types of router for this service, managed and unmanaged. If you have specific needs or routing requirements please contact the service management desk to discuss the suitability of these products.
0845 119 9910
If you have opted to receive an unmanaged Pulsant FTTC router then this will be sent to the site ahead of the BT engineer visit.
If your office has a Local Area Network (LAN), please ensure that a member of your internal IT team is on hand during this time to ensure that the router is set up correctly.
The Pulsant unmanaged router comes unconfigured but an easy to use set up CD is provided which will guide you through the process.
If there is any issues when connecting the router, please contact Pulsant Support on 0845 119 999 (option 3).
If you intend to use your own router/modem then Pulsant recommends a Linksys X6200 combined VDSL modem/router. You may use any router that has a built in VDSL modem or a standard router and a separate VDSL modem.
If you are intending to use a business class model, the you will need to configure your WAN interface to encapsulate traffic in VLAN101. Please see below for an example configuration in Cisco IOS
encapsulation dot1Q 101
pppoe-client dial-pool-number 1
ip address negotiated
dialer pool 1
ppp authentication chap callin
ppp chap hostname
ppp chap password 0