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Fibre To The Cabinet (FTTC)

Fibre to the Cabinet (FTTC) installation notes

Fibre to the Cabinet (FTTC) installation notes

Please be aware that the anticipated lead time on this service is ten working days, and that there may be some minimal downtime during the transition.

A Fibre to the Cabinet (FTTC) broadband connection requires a BT engineer to attend the site to install the service.

The BT engineer will install a modified termination point (face plate).

Pulsant can provide two types of router for this service, managed and unmanaged. If you have specific needs or routing requirements please contact the service management desk to discuss the suitability of these products.

Service Management
[email protected]
0845 119 9910

If you have opted to receive an unmanaged Pulsant FTTC router then this will be sent to the site ahead of the BT engineer visit.

If your office has a Local Area Network (LAN), please ensure that a member of your internal IT team is on hand during this time to ensure that the router is set up correctly.

The Pulsant unmanaged router comes unconfigured but an easy to use set up CD is provided which will guide you through the process.
If there is any issues when connecting the router, please contact Pulsant Support on 0845 119 999 (option 3).

If you intend to use your own router/modem then Pulsant recommends a Linksys X6200 combined VDSL modem/router. You may use any router that has a built in VDSL modem or a standard router and a separate VDSL modem.

If you are intending to use a business class model, the you will need to configure your WAN interface to encapsulate traffic in VLAN101. Please see below for an example configuration in Cisco IOS

interface Ethernet0.101
encapsulation dot1Q 101
pppoe-client dial-pool-number 1
interface Dialer0
ip address negotiated
encapsulation ppp
dialer pool 1
dialer-group 1
ppp authentication chap callin
ppp chap hostname
ppp chap password 0

Configuring a FTTC Modem

If you are using a router not provided by Pulsant, please follow the instruction manual supplied with your chosen device and use the following details:

DSL Mode : PTM
Connection Type : PPPoE
Username and Password : Please find these on your welcome letter
WAN Port must be set to use VLAN 101

Please contact Pulsant Support on 0845 119 9999 (option 3) or [email protected] if you require any help or a copy of your welcome letter.

Ordering Details

To order a FTTC service online please click here. Select ADSL from the dropdown menu and you will be taken to an availability checker which will tell you if FTTC is available in your area.

Alternatively, to order via telephone, please call our sales team on 0845 11 99 991 or email [email protected] .