[email protected]
0845 119 9900
ADSL (15)
What should I check before reporting a fault.
Linksys X3500 Technical Specs
ADSLmax overview.
Configuration
I would like to move to another supplier. How do I request a MAC code?
Network diagnostics using Ping and Trace Route.
Linksys X35000 User Guide
Ordering ADSL
Broadband SLA
ADSL Isolation Test
BT Performance Tester
My ADSL appears to be slow. Do you have a speed test facility?
ADSL Overview
I’ve lost my ADSL configuration details, can you provide them for me?
Will my router work with an ADSL Max connection?
Anti-virus email scanning. (8)
How long does Pulsant retain quarantined messages?
I think I may have a virus what should I do?
Is virus scanning available on outgoing email?
Why do you quarantine files with double extensions? e.g. .jpg.pif
I’ve requested the release of a quarantined message but have not received it, where has it gone?
Why does Pulsant quarantine executable files?
What are the limitations of Pulsant virus scanning?
What should I do when I receive a virus notification from Pulsant?
Backup+ (3)
Backing Up Databases
Backup Plus – Ordering Details
Backup Plus – Overview
Billing and Accounts (4)
Direct Debit
Bank Transfer
Cheque
Credit Card / Debit Card
Colocation (7)
Configuration Guide
Network Rate Limiting Policy
Standard Access Control Lists
Frequently Asked Questions
Unmanaged Servers
Ordering Details
Accessing our Datacentres
Configuration Guide (2)
Server Specification
Server requirements
Customer area (7)
Customer area
How to enable Spam/Virus scanning on an email account
Setting up spam scanning on your account
Step by step guide to accessing your bandwidth graphs
How to enable the auto responder on an email account.
How to set / reset your customer area password
Guide to accessing power monitoring data for colocation customers
Dedicated Servers (1)
Frequently Asked Questions
Managed Servers
Managed Sysadmin Support – Windows 2003 Servers
System Monitoring
Managed Red Hat Enterprise Linux 5 Server – Sysadmin Support
Linux Server – Software support (Only)
Software Support Servers
Windows 2003 Server – Software support (ONLY)
Server Specification
Server requirements
Product Overview
Documents (1)
Customer Escalation Paths
Domain Registration & Managment (5)
Customer Complaints Procedure
Response SLA
.uk domains – Terms and Conditions
Product Overview
Domain Registration & Management
What happens when I initiate a transfer to Pulsant
Frequently Asked Questions
EFM Ethernet First Mile. (5)
EFM Routing Diagram
Product Overview
Ordering Details
Configuration Guide
FAQ
Email Services (9)
Spam and Junk Mail.
What is spam?
What isn’t spam?
How can I stop it?
How does Pulsant’s spam filtering work?
What are RBL’s and how does Pulsant use them?
Who should I report spam to?
What about the remove address on the message?
The spam is addressed to someone else, but I still received it!
What is an open relay?
Why does this spam message seem to come from myself?
Can my mail program stop spam?
Isn’t there a law against spam?
There is a website listed in this spam message, can I complain to their ISP?
What else can I do to stop spam?
What else can Pulsant do to stop spam?
Cancellation of Service
Email Services
SMTP delivery direct to your mailserver (Primary MX).
How to order SMTP direct delivery
Pulsant Secondary MX Policy
How to configure direct SMTP
Sending larger quantities of email (includes our bulk email policy).
SMTP Relay, using Pulsant as a smart host, or DNS Delivery
What are the limitations of Pulsant virus scanning?
Why does Pulsant quarantine executable files?
Why do you quarantine files with double extensions? e.g. .jpg.pif
What should I do when I receive a virus notification from Pulsant?
How long does Pulsant retain quarantined messages?
I’ve requested the release of a quarantined message but have not received it, where has it gone?
Is virus scanning available on outgoing email?
I think I may have a virus what should I do?
POPbox.
How to order a POPbox
Webmail
Should I use Webmail or email software?
How to configure Webmail
Configuring Personal Information
Configuring Folders
Troubleshooting Webmail
How to delete emails from our server
New Webmail System
How to configure email clients for Pulsant POPboxes
Using Microsoft Outlook Express 6 – configured for POP3.
Using Microsoft Outlook 2003 – configured for POP3.
Using Mozilla Thunderbird – configured for POP3.
Using Microsoft Outlook 2007 – configured for POP3.
Guides for using SSL with your email client
SSL for Microsoft Outlook Express 6
SSL for Microsoft Outlook 2003
SSL for Mozilla Thunderbird
SSL for Microsoft Outlook 2007
SSL for Mac Mail (OS X)
Using Mac Mail (OS X) – configured for POP3.
Using Microsoft Outlook 2007 – configured for IMAPS.
Using Microsoft Outlook 2007 – switching from POP3 to IMAPS configuration.
Using Microsoft Outlook 2007 – configured for IMAPS.
Using Microsoft Outlook 2007 – switching from POP3 to IMAPS configuration.
Using Mozilla Thunderbird – configured for IMAPS.
Using Mozilla Thunderbird – switching from POP3 to IMAPS.
Using Microsoft Outlook Express 6 – configured for IMAPS.
Using Microsoft Outlook Express 6 – switching from POP3 to IMAPS.
Using Mac Mail (OS X ) – configured for IMAPS
Using Mozilla Thunderbird – switching from POP3 to IMAPS.
Using Microsoft Outlook Express 6 – configured for IMAPS.
Using Microsoft Outlook Express 6 – switching from POP3 to IMAPS.
Using Mac Mail (OS X ) – configured for IMAPS
Using Microsoft Outlook 2013 – configured for IMAP
How to change your email password
Sending Email via IPass, or from a non-Pulsant internet connection, using authenticated SMTP.
SMTP-AUTH for Mac Mail
SMTP-AUTH for Outlook 2013
Sending email.
SMTP server details.
Pulsant SMTP Scan Relay
Fibre To The Cabinet (FTTC) (3)
Fibre to the Cabinet (FTTC) installation notes
Configuring a FTTC Modem
Ordering Details
Frequently Asked Questions (4)
Customer Complaints Procedure
Response SLA
.uk domains – Terms and Conditions
Frequently Asked Questions
General (4)
Glossary
How to Set / Reset my password
Welcome to the Portal
Getting access to the portal
Guides for using SSL with your email client (6)
SSL for Mozilla Thunderbird
SSL for Microsoft Outlook 2007
SSL for Mac Mail (OS X)
Guides for using SSL with your email client
SSL for Microsoft Outlook Express 6
SSL for Microsoft Outlook 2003
Hosting Services (7)
Product Overview
Ordering Details
Using custom error pages on the Windows 2003 web hosting platform
Using Java servlets and JSP on the Linux web hosting platform.
Using custom error pages on the Linux web hosting platform.
Free CGI Scripts
FTP
Using PHP on the Linux web hosting platform
Using SSI ( Server Side includes) on the Linux webhosting platform.
Using GPG on the Linux webhosting platform.
Adding MIME types to Apache, using .htaccess, on the Linux webhosting platform.
Password-protecting web pages, using .htaccess, on the linux web hosting platform
Server details for the Linux web hosting platform
Using Java servlets and JSP on the Linux web hosting platform.
Is there a URL available to test uploaded content before making DNS changes.
Using FrontPage Extensions on the Windows 2003 web hosting platform.
Using ASP on the Windows 2003 web hosting platform.
Using PHP on the Windows 2003 web hosting platform.
Server details for the Windows 2003 web hosting platform.
Connecting to MySQL using PHP.
Connecting to MySQL using C#.
MySQL access via the command line interace.
Importing a MySQL database from the command line.
Exporting a MySQL database from the command
Is there a web interface (e.g. phpmyadmin) provided for MySQL.
MySQL – server details.
Connecting to MySQL using perl.
MySQL – Service overview
Uploading content to your webspace
How to configure email clients for Lumison POPboxes (21)
Using Microsoft Outlook Express 6 – configured for IMAPS.
Using Mozilla Thunderbird – configured for POP3.
Using Microsoft Outlook 2003 – configured for POP3.
Using Mozilla Thunderbird – switching from POP3 to IMAPS.
Using Microsoft Outlook Express 6 – configured for IMAPS.
Using Microsoft Outlook Express 6 – switching from POP3 to IMAPS.
Using Microsoft Outlook Express 6 – switching from POP3 to IMAPS.
Using Microsoft Outlook 2013 – configured for IMAP
Using Mac Mail (OS X) – configured for POP3.
Using Mozilla Thunderbird – configured for IMAPS.
Using Microsoft Outlook 2007 – switching from POP3 to IMAPS configuration.
Using Microsoft Outlook 2007 – configured for POP3.
Using Mozilla Thunderbird – switching from POP3 to IMAPS.
Using Mac Mail (OS X ) – configured for IMAPS
Using Microsoft Outlook 2007 – configured for IMAPS.
Using Mac Mail (OS X ) – configured for IMAPS
How to configure email clients for Pulsant POPboxes
Using Microsoft Outlook Express 6 – configured for POP3.
Using Microsoft Outlook 2007 – switching from POP3 to IMAPS configuration.
Using Microsoft Outlook 2007 – configured for IMAPS.
SSL for Mozilla Thunderbird
SSL for Microsoft Outlook 2007
SSL for Mac Mail (OS X)
Guides for using SSL with your email client
SSL for Microsoft Outlook Express 6
SSL for Microsoft Outlook 2003
How To Configure Webmail (3)
How to configure Webmail
Configuring Personal Information
Configuring Folders
Internet Access Services (0)
What should I check before reporting a fault.
Linksys X3500 Technical Specs
ADSLmax overview.
Configuration
I would like to move to another supplier. How do I request a MAC code?
Network diagnostics using Ping and Trace Route.
Linksys X35000 User Guide
Ordering ADSL
Broadband SLA
ADSL Isolation Test
BT Performance Tester
My ADSL appears to be slow. Do you have a speed test facility?
ADSL Overview
I’ve lost my ADSL configuration details, can you provide them for me?
Will my router work with an ADSL Max connection?
Ordering Details
Configuration Guide
EFM Routing Diagram
Product Overview
Ordering Details
Configuration Guide
FAQ
Product Overview
Ordering Details
FAQ
Overview
Ordering
Configuration
FAQ’s
BTSDSL Routing Diagram
Fibre to the Cabinet (FTTC) installation notes
Configuring a FTTC Modem
Ordering Details
Leased Lines (2)
Ordering Details
Configuration Guide
Legacy Links (1)
Historic Knowledge Base Articles
Managed Servers (4)
Managed Servers
Managed Sysadmin Support – Windows 2003 Servers
System Monitoring
Managed Red Hat Enterprise Linux 5 Server – Sysadmin Support
MySQL (9)
Connecting to MySQL using PHP.
Connecting to MySQL using C#.
MySQL access via the command line interace.
Importing a MySQL database from the command line.
Exporting a MySQL database from the command
Is there a web interface (e.g. phpmyadmin) provided for MySQL.
MySQL – server details.
Connecting to MySQL using perl.
MySQL – Service overview
National EFM (3)
Product Overview
Ordering Details
FAQ
Networking Information and Troubleshooting (6)
Bandwidth usage for VoIP
Quality of service.
Reporting Problems
Firewall requirements.
Reporting Problems
DTMF settings.
Ordering Details (1)
What happens when I initiate a transfer to Pulsant
POPbox. (3)
How to order a POPbox
POPbox.
How to change your email password
Using Microsoft Outlook Express 6 – configured for IMAPS.
Using Mozilla Thunderbird – configured for POP3.
Using Microsoft Outlook 2003 – configured for POP3.
Using Mozilla Thunderbird – switching from POP3 to IMAPS.
Using Microsoft Outlook Express 6 – configured for IMAPS.
Using Microsoft Outlook Express 6 – switching from POP3 to IMAPS.
Using Microsoft Outlook Express 6 – switching from POP3 to IMAPS.
Using Microsoft Outlook 2013 – configured for IMAP
Using Mac Mail (OS X) – configured for POP3.
Using Mozilla Thunderbird – configured for IMAPS.
Using Microsoft Outlook 2007 – switching from POP3 to IMAPS configuration.
Using Microsoft Outlook 2007 – configured for POP3.
Using Mozilla Thunderbird – switching from POP3 to IMAPS.
Using Mac Mail (OS X ) – configured for IMAPS
Using Microsoft Outlook 2007 – configured for IMAPS.
Using Mac Mail (OS X ) – configured for IMAPS
How to configure email clients for Pulsant POPboxes
Using Microsoft Outlook Express 6 – configured for POP3.
Using Microsoft Outlook 2007 – switching from POP3 to IMAPS configuration.
Using Microsoft Outlook 2007 – configured for IMAPS.
SSL for Mozilla Thunderbird
SSL for Microsoft Outlook 2007
SSL for Mac Mail (OS X)
Guides for using SSL with your email client
SSL for Microsoft Outlook Express 6
SSL for Microsoft Outlook 2003
Product Overview (1)
Managed Servers
Managed Sysadmin Support – Windows 2003 Servers
System Monitoring
Managed Red Hat Enterprise Linux 5 Server – Sysadmin Support
Linux Server – Software support (Only)
Software Support Servers
Windows 2003 Server – Software support (ONLY)
Product Overview
SDSL National (5)
Overview
Ordering
Configuration
FAQ’s
BTSDSL Routing Diagram
Service Management (3)
Service Monitoring
Solutions and Permissions
Cancel a service
SMTP delivery direct to your mailserver (Primary MX). (4)
Pulsant Secondary MX Policy
How to configure direct SMTP
How to order SMTP direct delivery
SMTP delivery direct to your mailserver (Primary MX).
Software Downloads (2)
Windows application downloads
MAC application downloads
Software Support Servers (3)
Linux Server – Software support (Only)
Software Support Servers
Windows 2003 Server – Software support (ONLY)
Spam and Junk Mail (17)
What else can Pulsant do to stop spam?
Cancellation of Service
What else can I do to stop spam?
There is a website listed in this spam message, can I complain to their ISP?
Isn’t there a law against spam?
Why does this spam message seem to come from myself?
Can my mail program stop spam?
The spam is addressed to someone else, but I still received it!
What is an open relay?
How does Pulsant’s spam filtering work?
Who should I report spam to?
What about the remove address on the message?
What are RBL’s and how does Pulsant use them?
What isn’t spam?
Spam and Junk Mail.
What is spam?
How can I stop it?
SSL Certificates (3)
Product Overview
Ordering Details
SSL Cancellation
Tickets (3)
Search Tickets
Raising Tickets
Viewing Tickets
VoIP (7)
Polycom User Guides
Can voicemail be accessed when not using the VoIP system.
Can I forward my calls to another number?
What is the address of the iPBX user portal?
How do I update the voicemail message associated with a huntgroup number?
Polycom Soundpoint IP 331 setup guide
How to use your Pulsant IPBX features
Web hosting - Linux. (7)
Using PHP on the Linux web hosting platform
Using SSI ( Server Side includes) on the Linux webhosting platform.
Using GPG on the Linux webhosting platform.
Adding MIME types to Apache, using .htaccess, on the Linux webhosting platform.
Password-protecting web pages, using .htaccess, on the linux web hosting platform
Server details for the Linux web hosting platform
Using Java servlets and JSP on the Linux web hosting platform.
Web hosting - Windows 2003. (5)
Is there a URL available to test uploaded content before making DNS changes.
Using FrontPage Extensions on the Windows 2003 web hosting platform.
Using ASP on the Windows 2003 web hosting platform.
Using PHP on the Windows 2003 web hosting platform.
Server details for the Windows 2003 web hosting platform.
Webhosting - General (2)
FTP
Uploading content to your webspace
Webmail (5)
Should I use Webmail or email software?
Webmail
Troubleshooting Webmail
How to delete emails from our server
New Webmail System
How to configure Webmail
Configuring Personal Information
Configuring Folders
WebTrends Services (4)
Overview.
Ordering details.
Configuration and use.
Webtrends Report Exporter
Service Status
Portal (MyPulsant)
Webmail
Line Test
Terms
