Our Linux web hosting platform uses a loadbalanced server farm and should be accessed using the following host names.
ftp.lumison.net, on port 21, using your Linux webspace username/password.
SSH/SFTP Shell access
shell.lumison.net, on port 22, using your Linux webspace username/password.
If you have your DNS hosted elsewhere you will need to point your hostname at the shared web platform using a CNAME record pointing to vweb.lumison.net or, where a CNAME is not permitted, an A record of 18.104.22.168