Home > VoIP > Polycom Soundpoint IP 331 setup guide

Polycom Soundpoint IP 331 setup guide

Polycom Soundpoint IP 331 phones will arrive pre-configured by Pulsant. The phones will auto-register with our iPBX server when connected to the internet.

To setup your new phone(s) you must first connect the handset and baseplate as per the enclosed quick start guide. Please ensure that you choose the correct orientation for your phone (either deskmount or wallmount) as the baseplate is difficult to remove once attached.

Your phone will be powered either by the Polycom 24V power adapter or via PoE (Power over Ethernet). This will have been arranged by your systems administrator prior to purchasing the phones from Pulsant; the power adapters are an optional extra which must be ordered if required for non-PoE use.

If you will be using a Polycom approved headset with your new phone then you should also connect this as shown on the quick start guide. It may be possible to use non-approved headsets e.g. headsets terminating in an RJ9 connection by means of a 2.5mm to RJ9 adapter.

Once you have attached the network cable to your phone it will either power on and begin the process of connecting to the Pulsant iPBX server if using PoE or alternatively connect both the network cable and the power adapter if you are not using PoE.

After the phone has successfully registered with the Pulsant iPBX server it will be ready for use. If the phone fails to register you will need to contact Pulsant Technical¬† Support so that we can explain how to login to the phone’s web-based configuration tool and from there confirm that they phone has been configured correctly.

Basic Operation

The Polycom IP331 is shown below in normal operation. The display shows the date and time along with the extension(s) configured for this handset.
Polycom normal operation

Placing a Call

* Using the Handset:

Pick up the handset and enter the number or enter the number first, and then pick up the handset.

* Using the hands-free Speakerphone:

1. With the handset on-hook, press the “Speaker” button or any assigned line key.

2. Enter the number – the phone should begin dialling automatically. If not, press the “Dial” button.

* Using the optional Headset:

1. With the headset connected, press any assigned line key or the “New Call” soft key.

2. Press the headset icon button.

3. Enter the number – the phone should begin dialling automatically. If not, press the “Dial” button.

Answering a Call

* Using the Handset:

Pick up the Handset

* Using the Speakerphone:

Press the speaker icon button, the “Answer” soft key or the line key.

* Using the optional Headset:

Press the headset icon button.

Incoming calls may be ignored by pressing the “Reject” soft key during ringing.

Ending a Call:

* Using the Handset:

Hang up or press the “End Call” soft key.

* Using the Speakerphone:

Press the speaker icon button or the “End Call” soft key.

* Using the optional Headset:

Press the headset icon button or the “End Call” soft key.

Microphone Mute

During a call,  press the Mute icon button. Mute applies to all modes; handset, headset and hands-free. You can hear all other parties while Mute is enabled.

To turn off Mute, press the Mute icon button again.

Call Hold and Resume

1. During a call, press the Hold icon button

2. Press the Hold icon button, the “Resume” soft key, or the line key to resume the call.

When a call has been on hold for an extended period of time, both visual and audible alerts may appear.

Local Conference Calls

* To create a three-way local conference call:

1. Call the first party

2. Press the “Conf” soft key to create a new call (the active call is placed on hold)

3. Place a call to the second party

4. When the second party answers, press the “Conf” soft key again to join all parties in the conference.

When a conference has been established, pressing the “Split” soft key will split the conference into two calls on hold.

Placing the call on hold on the conference originator’s phone will place the other parties in the conference on hold.

A conference may be created at any time between an active call and a call which is on hold (on the same line or another line) by pressing the “Join” soft key.

Ending the call on the conference originator’s phone will allow the other parties to continue the conference.

Call Transfer

1. During a call, press the “Trans” soft key (the active call is placed on hold).

Press the “Blind” soft key to transfer the call without speaking to the second party.

2. Place a call to the party to which you want to transfer the call.

3. After speaking with the second party, press the “Trans” soft key to complete the transfer.

Transfer may be cancelled during establishment by pressing the “Cancel” soft key. The original call is resumed.

Call Forwarding

To enable call forwarding:

1. Press the “Menu” button and select “Features” and then “Forward”.

2. Select a “Forwarding Type” from “Always”, “No Answer”, and “Busy”.

3. For all types, enter a number to forward all future calls to.

4. For “No Answer”, enter the number of rings before forwarding.

5. Press the “Enable” soft key to confirm Call Forwarding. A moving arrow icon appears for that line to confirm Call Forwarding is enabled.

To disable call forwarding:

1. Press the “Menu” button and select “Features” and then “Forward”.

2. Select a “Forwarding Type” from “Always”, “No Answer”, and “Busy”.

3. Press the “Disable” soft key.

Call Forwarding is not available on shared lines.

Enable Do Not Disturb (DND) Mode

1. Press the “Menu” button

2. Select option #1 “Features”

3. Select option #2 “Do Not Disturb”

4. Press the “Menu” button.

The display on the phone will show an X next to the extension(s) to indicate that DND mode has been enabled:

IP331 DND

To disable DND mode simply repeat the above steps.