Home > Anti-virus email scanning. > I've requested the release of a quarantined message but have not received it, where has it gone?

I've requested the release of a quarantined message but have not received it, where has it gone?

The most common cause, when a released message does not appear as expected, is that it has been trapped by virus scanning software further along the delivery route.

This could be on your own mail server, if you have one, or simply antivirus software on your own computer.

If in doubt contact our support team on 0845 119 9999 or support@pulsant.com,  and they will be able to confirm whether the message was delivered to your mailbox.