If you have bought a preconfigured router from Pulsant setting up your connection is easy. Simply plug everything in as it tells you in your welcome pack and you are ready to go!
If you are using a router that you have purchased yourself, connect the router as per the manufacturer’s instructions and log into the router control panel.
The basic requirements for your Pulsant SDSL settings are:
Connection Type/Protocol : PPPoA (PPP on a Mac)
Encapsulation = VC-MUX
VPI = 0
VCI = 38
Modulation : Auto Sensing (preferred) or G.DMT
Authentication : CHAP
IP address assignment : dynamic
Username/Password: as supplied by the Pulsant provisioning team.
If you are unsure of where to enter any of the above settings, your routers manufacturer will be able to assist you.
If all these settings are verified as correct some quick checks are as follows:
Are all the cables and splitters connected properly?
Do all the phone sockets on phone line have splitters?
Have you tried to reboot PC and router?
Is the DSL/Link light on your modem/router green?
Can you run a traceroute to 18.104.22.168?
Can you run a traceroute to ns0.pulsant.co.uk?