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Polycom User Guides

See below for the user guide and quick reference guide for the Polycom Soundpoint IP 320x & 33x phones.

Attachment Size
soundpoint_ip320_330_quick_user_guide.pdf 135.64 KB
SoundPoint_IP_32x_33x_User_Guide_SIP_3_1_3.pdf 2.06 MB

Can voicemail be accessed when not using the VoIP system.

Yes, your voicemail can be accessed from any telephone as follows :-

  • Call your Direct dial number (DDI) and wait to go to voicemail.
  • Press *.
  • Enter your voicemail PIN number when prompted.

You will then be logged into your voicemail and will have all of the normal options available to you.

 

Can I forward my calls to another number?

Yes, you have the facility to remotely access your account and forward calls using the PBX system portal.

  1. Using a web browser access the PBX portal at https://ipbx.lumison.net
  2. Enter your username and password then press ‘Login’.
  3. On the left hand menu select ‘call forwarding’ to take you to the ‘call forwarding screen’.
  4. Enable the ‘Call Forwarding Always’ option.
  5. Enter the required number in the ‘Don’t ring my phone, immediately forward callers to’ field.

 

To remove the forwarding simply log back into the system and disable the ‘Call Forwarding Always’ option.

What is the address of the iPBX user portal?

The iPBX user portal can be accessed at https://ipbx.lumison.net

You will need a username/password to log in and you should have been provided with these when your account was first set up.

Note that the username is not the same as your SIP account, it contains the same information but is reversed so that where your SIP account is <extension>-<organisation> your portal username will be  <organisation>-<extension> and is case sensitive.

How do I update the voicemail message associated with a huntgroup number?

When your huntgroup was provided you should have been advised of a feature code to access it, e.g. *63 and a pin number for security. To update the voicemail you will need to access the associated voicemail system and then use the menus to select the required operations.

  1. From a telephone, that is a member of the huntgroup, dial the associated feature code.
  2. Wait for the voicemail message playing and interrupt it by pressing the * key.
  3. Key in your pin number when requested.
  4. You will now be in the associated mailbox and will be able to interact with the menu system. By using your telephone’s keypad, simply follow the instructions to change the associated messages as required.

Polycom Soundpoint IP 331 setup guide

Polycom Soundpoint IP 331 phones will arrive pre-configured by Pulsant. The phones will auto-register with our iPBX server when connected to the internet.

To setup your new phone(s) you must first connect the handset and baseplate as per the enclosed quick start guide. Please ensure that you choose the correct orientation for your phone (either deskmount or wallmount) as the baseplate is difficult to remove once attached.

Your phone will be powered either by the Polycom 24V power adapter or via PoE (Power over Ethernet). This will have been arranged by your systems administrator prior to purchasing the phones from Pulsant; the power adapters are an optional extra which must be ordered if required for non-PoE use.

If you will be using a Polycom approved headset with your new phone then you should also connect this as shown on the quick start guide. It may be possible to use non-approved headsets e.g. headsets terminating in an RJ9 connection by means of a 2.5mm to RJ9 adapter.

Once you have attached the network cable to your phone it will either power on and begin the process of connecting to the Pulsant iPBX server if using PoE or alternatively connect both the network cable and the power adapter if you are not using PoE.

After the phone has successfully registered with the Pulsant iPBX server it will be ready for use. If the phone fails to register you will need to contact Pulsant Technical  Support so that we can explain how to login to the phone’s web-based configuration tool and from there confirm that they phone has been configured correctly.

Basic Operation

The Polycom IP331 is shown below in normal operation. The display shows the date and time along with the extension(s) configured for this handset.
Polycom normal operation

Placing a Call

* Using the Handset:

Pick up the handset and enter the number or enter the number first, and then pick up the handset.

* Using the hands-free Speakerphone:

1. With the handset on-hook, press the “Speaker” button or any assigned line key.

2. Enter the number – the phone should begin dialling automatically. If not, press the “Dial” button.

* Using the optional Headset:

1. With the headset connected, press any assigned line key or the “New Call” soft key.

2. Press the headset icon button.

3. Enter the number – the phone should begin dialling automatically. If not, press the “Dial” button.

Answering a Call

* Using the Handset:

Pick up the Handset

* Using the Speakerphone:

Press the speaker icon button, the “Answer” soft key or the line key.

* Using the optional Headset:

Press the headset icon button.

Incoming calls may be ignored by pressing the “Reject” soft key during ringing.

Ending a Call:

* Using the Handset:

Hang up or press the “End Call” soft key.

* Using the Speakerphone:

Press the speaker icon button or the “End Call” soft key.

* Using the optional Headset:

Press the headset icon button or the “End Call” soft key.

Microphone Mute

During a call,  press the Mute icon button. Mute applies to all modes; handset, headset and hands-free. You can hear all other parties while Mute is enabled.

To turn off Mute, press the Mute icon button again.

Call Hold and Resume

1. During a call, press the Hold icon button

2. Press the Hold icon button, the “Resume” soft key, or the line key to resume the call.

When a call has been on hold for an extended period of time, both visual and audible alerts may appear.

Local Conference Calls

* To create a three-way local conference call:

1. Call the first party

2. Press the “Conf” soft key to create a new call (the active call is placed on hold)

3. Place a call to the second party

4. When the second party answers, press the “Conf” soft key again to join all parties in the conference.

When a conference has been established, pressing the “Split” soft key will split the conference into two calls on hold.

Placing the call on hold on the conference originator’s phone will place the other parties in the conference on hold.

A conference may be created at any time between an active call and a call which is on hold (on the same line or another line) by pressing the “Join” soft key.

Ending the call on the conference originator’s phone will allow the other parties to continue the conference.

Call Transfer

1. During a call, press the “Trans” soft key (the active call is placed on hold).

Press the “Blind” soft key to transfer the call without speaking to the second party.

2. Place a call to the party to which you want to transfer the call.

3. After speaking with the second party, press the “Trans” soft key to complete the transfer.

Transfer may be cancelled during establishment by pressing the “Cancel” soft key. The original call is resumed.

Call Forwarding

To enable call forwarding:

1. Press the “Menu” button and select “Features” and then “Forward”.

2. Select a “Forwarding Type” from “Always”, “No Answer”, and “Busy”.

3. For all types, enter a number to forward all future calls to.

4. For “No Answer”, enter the number of rings before forwarding.

5. Press the “Enable” soft key to confirm Call Forwarding. A moving arrow icon appears for that line to confirm Call Forwarding is enabled.

To disable call forwarding:

1. Press the “Menu” button and select “Features” and then “Forward”.

2. Select a “Forwarding Type” from “Always”, “No Answer”, and “Busy”.

3. Press the “Disable” soft key.

Call Forwarding is not available on shared lines.

Enable Do Not Disturb (DND) Mode

1. Press the “Menu” button

2. Select option #1 “Features”

3. Select option #2 “Do Not Disturb”

4. Press the “Menu” button.

The display on the phone will show an X next to the extension(s) to indicate that DND mode has been enabled:

IP331 DND

To disable DND mode simply repeat the above steps.

How to use your Pulsant IPBX features

Logging into  the web portal:

1. You will need a username/password to log in and you should have been provided with these when your account was first set up.

2. Browse to:  https://ipbx.lumison.net

Lumison iPBX Login Portal

3. Once logged in select ‘User Portal’ (in orange) to the right of your phone extension.


To enable Voicemail:

1. Select ‘Call Forwarding’.

2. Edit Voice mail to either Disabled/Enabled.


3. Click ‘Save’.


To change the PIN number to listen to voicemail:

1. Select ‘Voicemail Settings’.

2. Edit PIN as required.

3. Click ‘Save’.


To change the email address a voicemail is sent to:

1. Select ‘Voicemail Settings’.

2. Edit email address as required.

3. Click ‘Save’.


To forward a call to another number or to redirect to another number when the phone is busy:

1. Select ‘Call Forwarding’.

2. Edit Call Forwarding Always or Call Forwarding on Busy to either Disabled/Enabled and enter phone number in the box below the option.

3. Click ‘Save’.

To access voicemail when not at your phone:

1. Call your direct dial number (DDI) and wait to go to voicemail.

2. Press “*”.

3. Enter your voicemail PIN number when prompted.

Voicemail Settings (via the phone):


Logging In to your Mail Box:

1. Remotely: By calling your Direct Dial Number and pressing the “*” button.

2. From your Handset: By calling *62 to access your mailbox by entering your mailbox number and passcode.

The First Time You Log In:

The first time that you log into your mailbox, you may be required to change some settings. In particular, you may be required to:

1. Change your Password.

2. Record your Name.

3. Record your Unavailable Greeting.

4. Record your Busy Message.


Recording a Temporary Greeting:

If you do not have a temporary greeting set, you will immediately be asked to record a temporary greeting. If you do have a temporary greeting set you will be presented with the menu below. Once your temporary greeting has been erased callers will be presented with either your busy or unavailable messages, depending on your status.

Option 1: Record a temporary greeting – This will allow you to record a new temporary greeting.

Option 2: Erase temporary greeting.

‘*’: Return to the main menu.


Main Menu:

The main menu will be the first menu that you are presented with once you have logged in.

Option 1: Listen to messages in the currently selected folder.

Option 2: Change folders.

Option 3: Advanced options.

Option 4: Mailbox options – Greeting Recordings, Passcode etc.

‘*’: Repeat the menu options.

‘#’: Exit from the voice mail system.

Mailbox Options:

The following buttons may be pressed in the “Mailbox Options” menu that was accessed from the Main Menu

’1′: Record your unavailable message.

’3′: Record your name.

’4′: Record your temporary greeting.

’5′: Change your password.

Attachment Size
User Portal Guide.pdf 69.34 KB