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Software Support Servers

Linux Server – Software support (Only)

Introduction

The managed server product is closely based on the Red Hat Enterprise Linux, version 4.

Software to be updated

RedHat Enterprise Linux Release 4
Kernel 2.6.9 (RHEL Build)
Apache2 (2.0.52)
OpenSSH Server 3.9
OpenSSH Client 3.9
Emacs 2.1
GCC 3.4.4
SNMP (net-snmp-5.1.2)
S.M.A.R.T. Tools for IDE based systems
OpenManage system – Dell equipment only
Perl 5.8.5
VIM 6.3
emacs-nox 2.1

Optional supported packages that will be updated if installed

VSftp 1.2.1
PHP 4.3.9
Tomcat 5.0.28
IBM Java j2sdk-1.4.2
mod_jk 2.0.4
Python 2.3.4
PostgreSQL Server 7.4.8
PostgreSQL Client rh-postgresql-7.4.8
MySQL Server 4.1.12
MySQL Client 4.1.12
Postfix 2.1.5
Sendmail 8.13.1
Cyrus-imapd 2.2.13
BIND DNS Caching server 9.2.4
SAMBA Server 3.0.10 (access only provided to other dedicated Pulsant hosted servers)
SAMBA Client 3.0.10
ImageMagick (C/C++/Perl libraries as appropriate)
NFS Server (access only provided to other dedicated Pulsant hosted servers)

Management

Pulsant will automatically apply updated RedHat packages on a periodic basis (currently every 4 hours, except kernels which will be applied manually at a time agreed with the customer), or in response to a published security advisory where necessary.

In the case of a faulty upgrade, the updates will be rolled back.

End user access

The end user shall have full root access to the server, Pulsant will only have root access to be able to login and apply the software updates.

Windows 2003 Server – Software support (ONLY)

Introduction

The managed server product is based around standalone Windows 2003 Servers (Standard Edition and Web Edition – no domains / active directories).

Software to be updated

  • Base Windows 2003 Server with all latest service packs and hotfixes
  • IIS
  • ActiveState Perl 5.6.1
  • ASP.net
  • PHP 4.3
  • Terminal Services access
  • Indexing Service
  • MS SQL Server 2000, MS SQL Desktop Engine 2000 or MySQL 4.1

Management

Pulsant will automatically apply critical level and all security hotfixes available from Microsoft informing the customer as this happens. In the case of a critical or security hotfix breaking site/server functionality, Pulsant will not rollback. Prior notice may not be given due to the nature of the fixes and potential threat.

Other hotfixes or service packs will be applied only after the customer has been given 7 days notice.

End user access

The end user shall have full administrative access to the server, Pulsant will only have administrator rights to be able to login and apply the software updates.