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Email Services

What is spam?

Spam is unsolicited junk mail, usually used to send out mass advertising.

What isn’t spam?

Other junk mail messages that aren’t classed as spam include mailing list messages, where you have subscribed to a mailing list,and advertising from companies where you have had the option to choose “Do not send e-mail to this address” when you gave your address to them. In each of these cases, there should be a genuine option to unsubscribe from their lists, stopping any future messages.

How can I stop it?

Pulsant provides a free spam filtering service on Pulsant accounts. This system analyses each email message for common features of spam, and gives it a number that indicates how likely it is to be spam.

You can set your spam filtering to off, low, medium or high, to determine the threshold to be used to decide whether a message should be filtered out as being spam. For information on how to enable spam filtering on your account, please see this article.

Note that spam scanning is set to medium by default when we set up a new POPbox account for you. But if you order a new POPbox in our customer area spam scanning will be set to Off by default.

You can also purchase your own spam filtering software; an internet search should reveal some of the options.
It may also be possible to determine where a spam email has come from, and report it to the system administrator of the site. Unfortunately, this is not very easy.

Spoofing addresses in e-mail is trivial, and as such, it is very difficult to see where the message actually came from. The only way to trace a spam message is to look at the headers in the e-mail. Unfortunately, as there are so many badly configured systems on the internet, spammers normally route through a number of compromised machines (open relays and open proxies) in the process of sending the mail.

If you are able to determine that the mail was sent through a compromised system then you should complain to the site’s systems administrators that they are being used to relay mail.

Another way to decrease the amount of spam you ae receiving is to not use a catch-all mail routing rule. A catch-all looks like this: @bloggs.com. This would accept mail for any address @bloggs.com e.g. [email protected], [email protected] and [email protected]. Having a catchall rule makes it easy for spammers to target you. All they need is your domain name and they can then send to any address @that domain name and the mail will be delivered. To avoid this situation just have mail routing for specific email addresses that you need and do not utilize a catch-all rule.

How does Pulsant’s spam filtering work?

The Pulsant spam scanning system uses a program called SpamAssassin to detect spam coming into your mailbox. SpamAssassin detects spam emails by having a large database of rules which help to work out how likely a message is to be a spam.

Each rule has a score attached to it and when a message matches a rule, the score for that rule gets added to the total for that message. For example, the rule “HTML_20_30 BODY” is applied if the message is 20% to 30% HTML and has a score of 0.5. The rule “BIZ_TLD URI” means that the message contains a URL in the BIZ top-level domain and has a score of 0.8. If a message matched both the “HTML_20_30 BODY” and “BIZ_TLD URI” rules then it would get a score of 1.3.

Neither of these items on their own automatically mean a message is spam, but the more there are, the more likely a message is spam. You can then decide what score you would like to be your cut-off point or threshold. Messages which are scored above your threshold are marked as spam and put in your Junk folder (available via webmail).
There are also rules which look at the headers of the email (the part that contains the To:, From: and Subject: fields along with details of the path the message took to get to you). These rules will look for things in the header that should not be there. For example, if the sender has attempted to fake some of their details or the sending host is on a RBL (Realtime Blackhole List – a list of servers which spammers are known to be working from).

The Pulsant system allows you to choose from three settings:

  • High: a score of 5 points
  • Medium: a score of 10 points
  • Low: a score of 15 points

This allows you to pick the level that best suits the sort of email you get. If you have a very low tolerance for emails that might be spam, you should set your spam filtering level to high. This will block any messages with a score of 5 or above. However, you should keep an eye on your Junk folder to make sure you don’t have any real emails that have been marked as spam.
If there are individual email addresses which are being marked as spam and being put into your Junk folder then you can add these to your whitelist. A whitelist is a list of known good email addresses for which spam filter is never applied.
If you are seeing a large number of real emails being marked as spam, you may have your filter set at too high a level for the type of email you are receiving and you should try setting the level to medium or even low.

If you have any issues with spam filtering please contact Pulsant support at [email protected] or 0845 1199 999.

What are RBL’s and how does Pulsant use them?

Realtime blackhole lists (RBLs) are lists of servers that are either:

  • servers that spammers are known to be operating on (because spam has been received with these servers in the headers)
  • dynamic IP address ranges that should be sending through the ISP’s mail server rather than sending direct (ie IP’s dynamically assigned to dial up connections)

Most spam comes from dynamic IP customers whose boxes have been compromised and turned into open relays. By blocking these ranges from sending us email, we are mitigating a very large amount of spam.
Unfortunately, no spam catching system is 100% effective and occasionally we will come across people who use direct MX delivery from dynamic ranges; if these dynamic ranges are on RBL’s and the receiving mail server is using an RBL then this mail will be bounced by the receiving server.

In this situation, we would advise them to use their ISPs smart host instead. As spam becomes an ever increasing problem, more and more ISPs are going to start blocking dynamic pools so sending directly from a dynamic IP range is going to become less reliable (especially when systems like SPF are more widely used).
If you are having difficulty sending directly from your internet connection, Pulsant customers should send through mail.lumison.net.
We are currently protecting our customers from spam by using the following RBLs with the best reputations for accuracy:

Lumison does not use either MAPS or ORBS to block incoming mail as they are not totally reliable methods for blocking spam. Often genuine e-mail will be blocked by their lists, causing severe disruption to people and businesses.

Who should I report spam to?

As the information in e-mail is so easily forged, complaints to the ISP from which the e-mail apparently comes will often be directed to the wrong people. Instead by using a service such as Spamcop, the headers can be checked so that the people who are really responsible can be contacted.

If you find that you are receiving a lot of spam with similar source/content you may want to report spam to Pulsant and get us to add an example to our spam filters. In order to do this please email [email protected] with the complete spam message AND full headers from this message.

To find out how to access email headers please see these articles.

What about the remove address on the message?

A lot of spam messages have an address you can reply to to be removed from their lists. In most cases, this is just a trick to see if your e-mail address is still valid. If you reply to the remove address, the spammers will then know that your e-mail account is being read, and will then send more and more mail to it.

The spam is addressed to someone else, but I still received it!

There is more than one place you can put the “To:” field in the raw e-mail data. Some parts of this are used by mail servers, and some parts are used by mail clients. Often, spammers alter these so that they don’t match up, just to further confuse people

What is an open relay?

An open relay is a mail server that has not been configured correctly, and allows people anywhere on the internet to relay mail through it. This means that they can be used in conjunction with open proxies in order to send mail which is untraceable back to the source. For details on how to stop your mail server being used as an open relay, see this link for MS Exchange.

Why does this spam message seem to come from myself?

The “From:” field in e-mails can be set to anything. It is not checked in any way across the internet as there is no real way to check to see if the from address is valid. As such, it is possible to set this to anything, even to the address of the person the mail is being sent to. It is nothing to worry about, and again is simply just there to confuse people. The thinking behind this ploy is that you may be more inclined to open a message that appeared to come from yourself.

Can my mail program stop spam?

Few, if any, mail clients out there have facilities to stop spam. Whilst most mail clients have rulesets that allow you to discard mail from certain addresses, these prove useless to stop spam as the address fields can be so easily faked. Check with your e-mail client manufacturer to see if they have any special features to help combat spam.

Isn’t there a law against spam?

Yes. New UK anti-spam laws came into effect on 11/12/2003. These laws say that marketers can send e-mail or SMS pitches only to consumers who have agreed beforehand to receive them, except where they are already customers of a particular company. The Office of the Information Commissioner is enforcing the new regulations.Yes. New UK anti-spam laws came into effect on 11/12/2003. These laws say that marketers can send e-mail or SMS pitches only to consumers who have agreed beforehand to receive them, except where they are already customers of a particular company. The Office of the Information Commissioner is enforcing the new regulations.

What else can I do to stop spam?

You can certainly reduce the amount of spam you receive by taking the following advice:

Don’t post your e-mail address to message boards or newsgroups. These are regularly scanned by spammers in order to get lists of active e-mail addresses. Don’t reply to ‘unsubscribe’ addresses, if you never subscribed in the first place. More often than not, these are a trick so that spammers can see which address are real addresses, and which ones are fake.

Don’t encourage the spammers. By buying the products they are offering, or by visiting their websites, you are only proving to them that their spamming works.

What else can Pulsant do to stop spam?

Pulsant is always interested in new ideas and systems to help stop spam, and we will participate in any scheme to help combat spam, that we feel is in the best interests of our customers. In the meantime, in addition to our spam filtering service, we endeavour to ensure that we are not responsible for anyone else receiving spam, by continually auditing our networks to ensure that they cannot be used to relay spam messages.

Cancellation of Service

Pulsant register all domains for a period of 2 years. When the domain name registration is close to the renewal period, our accounts department will send an invoice for a further 2 years registration to the ‘Billing Contact’ for the domain. This generally happens 1 month prior to the renewal date.

If at this time you decide that you do not wish to renew this domain then simply contact our accounts department in writing and advise that you no longer wish to renew the domain. You may contact us by email but please ensure that the email is sent from the authorised email address we have in our customer database. If you are unsure what the authorised email address is then please telephone our accounts department on 0845 119 9922 and quote the invoice number. They will be more than happy to assist.

After we have received the proper authorisation, the domain will be set to auto expire and the current invoice will be cancelled. Please note that once the domain expires, it will become freely available for a 3rd party to register after approximately 60 days. You have until that time to change your mind if you wish.

As a further note, please ensure that you cancel any associated services e.g. domain name hosting, database hosting, mail hosting etc as these will cease to function after the expiry date. Any invoices related to these services will still be live and must be ceased separately. Again, please either do this from the Customer Area or contact our accounts department from an authorised email address.

Email Services

We provide three options for receiving your email:-

  • Popbox, which is ideal for individual accounts and includes free virus/spam scanning and webmail access.
  • Secondary MX, where we will configure our servers to act as a backup for your mail server.  NOTE – You must have Domain Name Hosting with Pulsant and adhere to our Secondary MX policy.

For sending mail we will relay mail from any Pulsant IP address, using our normal mail system, and offer authenticated SMTP for when you are working from a different location.

The following pages will guide you through ordering, configuring and troubleshooting your Pulsant email service.

SMTP delivery direct to your mailserver (Primary MX).

If you have your own mailserver, and prefer to have email delivered directly in real-time, you can update your DNS so that you become the primary mail server.

If you have the mail delivered directly to your server then it will not be passing through Pulsant’s Anti-Virus scanning and you will not be able to take advantage of Pulsant’s Spam Filtering.

If you have Domain name hosting with us Pulsant will be happy to provide backup (secondary MX) so that if your server goes offline for any reason our servers will queue your mail for you, for up to 5 days, and will deliver it to your server when it is available again. Please see our secondary MX policy for further details on this.

How to order SMTP direct delivery

If your domain is hosted here at Pulsant and you would like to have your mail delivered directly to your server from anywhere on the internet then you simply need to email [email protected] from an authorised address requesting the change.

We will need to know your domain name, the IP address of your mail server and whether or not you would like us to act as secondary back up for any brief periods that your server may be unavailable.

Note that in order for us to configure this method of delivery Pulsant needs to host your domain DNS. Please see the section on Domain Name Hosting for information on how to order this.

If your mailserver is behind a Pulsant ADSL broadband connection then you will need to request that we open port 25 for you. If you have a routed subnet (static IP addresses) and your mailserver is using one of these then you should request that we open port 25 on this IP. Otherwise we would open port 25 on the WAN IP address of your ADSL connection. If you are behind a Pulsant SDSL or leased line connection then port 25 will already be open on our firewalls.

IMPORTANT – when requesting port 25 opened on your ADSL connection you need to clearly state in your email to us that you intend to keep the mailserver online at all times, fully patched and updated at all times and that it will not be configured as an open relay.

Once we receive the request we will change the Primary MX (Mail eXchange) record on the DNS for your domain so that all mail servers on the internet will attempt to connect directly to your server to deliver mail.

Pulsant Secondary MX Policy

Requests for Pulsant to act as secondary MX must come in writing from an authorized contact and Pulsant must host the DNS record for the domain in question in order to provide secondary MX. We will not act as secondary MX unless explicitly asked by you to do so.
We will provide backup/secondary MX service for the following situations:
- Pulsant colocated servers
- Pulsant leased line and SDSL hosted servers
- Pulsant ADSL hosted servers – where the connection is maintained 24/7 i.e. a permanently connected ADSL router
- Customers of other ISPs where ALL of the following criteria are met:
* you have a fixed line with another ISP
* your mailserver is on this fixed line
* Pulsant host the DNS for your domain
* Pulsant are paid for domain hosting
If you request secondary MX from us then you must acknowledge that we have no control over your remote IP address and that it is your own responsibility to make sure that the MX records are kept up-to-date.
IMPORTANT – Pulsant reserves the right to refuse or disable secondary MX service for any ADSL or remote-ISP customer, and to limit the number of supported secondary MX domains for any customer to a reasonable number.

How to configure direct SMTP

There are many different mailserver software packages available so methods for configuring your server vary somewhat. Therefore we are unable to detail how you configure each application here. If you find that you are not able to configure your mailserver for direct SMTP then you should enlist the help of a 3rd party IT consultancy firm who will be able to help you out.

If you are running your mailserver through a NATed connection then you should remember to configure port forwarding for port 25 on your router to the private IP address of your mailserver.

To determine whether you are using NAT or not – look up the IP address of your server and it this address is in one of the following ranges then you are using NAT:

- 192.168.x.x
- 172.16.x.x
- 10.x.x.x

Sending larger quantities of email (includes our bulk email policy).

If you want to send mail to multiple recipients i.e. up to 500 emails per hour then you should adhere to these guidelines on our bulk mail policy:

  • Newsletters etc. should be strictly opt-in.
  • The recipient must be clearly informed when they are opting-in (e.g. on a website form).
  • Mailings must identify who they are sending to (e.g. to registered users of our site, …).
  • A simple (and working) unsubscribe option must be provided.
  • No fake addresses or obfuscated headers.
  • Up to 50 recipients per individual message – larger distribution lists must be split up accordingly.
  • No more than 5 concurrent connections from each sending IP address.
  • Use mx1.lumison.net as the outgoing (SMTP) server.
  • Emails must be sent in batches of no more than 500 per hour to ensure that these emails don’t significantly slow down the performance of the mail system.

In general, mailers should aim to avoid annoying recipients. It is the sender’s responsibility to send to the correct list of people, and to provide the appropriate information/unsubscribe options to minimise complaints.

If you wish to send regular mailshots to more recipients than allowed under this policy then please see the section on our Mailman mailing list service.

SMTP Relay, using Pulsant as a smart host, or DNS Delivery

If you have your own mail servers then you can choose to either relay through Pulsant’s mail server (as a smart host) or you can configure your mail server to deliver mail via directly using DNS.

If you wish to use Pulsant as a smart host you will need to be connected directly to the Pulsant network and configure your server to use mail.lumison.net as the smart host.

Note that there are recipient/size restrictions on the Pulsant server.

If you require to send to larger numbers of recipients (e.g. mailshots) of up to 500 emails in an hour, you should not send via mail.lumison.net, as our bulk email policy will apply.

If you configure your mail server to send directly via DNS then your server will connect to the destination server and deliver the mail to them. This means you have greater visibility of whether or not the message was accepted by the destination server and if you are noticing delays you can pinpoint where the problem lies much more quickly.

What are the limitations of Pulsant virus scanning?

Although Pulsant offers anti virus scanning, this is not a guaranteed service.

Due to the nature of computer viruses there can be an overlap between a new

virus appearing and software being updated to detect it.

As such it is possible that some viruses will find their way through our system and

we strongly recommend that, in addition to our scanning, all users install their own

anti virus software. As email is not the only way viruses can infect machines this should

limit the possibility of a virus infection.

Why does Pulsant quarantine executable files?

Executable files may contain new viruses that have not yet been
catalogued. It is good practice to open executables only from trusted
sources.

Why do you quarantine files with double extensions? e.g. .jpg.pif

Many viruses attempt to disguise themselves as innocent document,

picture or sound files, by using two extensions.

What should I do when I receive a virus notification from Pulsant?

Follow the URL, provided in the notification email, to find out more about the quarantined message.

If the message is important and your workstation has suitable antivirus
protection installed then you may choose to release the message.
Otherwise you may delete the message or ignore it (messages will not be automatically released).

How long does Pulsant retain quarantined messages?

We keep quarantined messages for 7 days from the day they are received.
Messages in the quarantine area are removed automatically on a daily
basis.

I’ve requested the release of a quarantined message but have not received it, where has it gone?

The most common cause, when a released message does not appear as expected, is that it has been trapped by virus scanning software further along the delivery route.

This could be on your own mail server, if you have one, or simply antivirus software on your own computer.

If in doubt contact our support team on 0845 119 9999 or [email protected],  and they will be able to confirm whether the message was delivered to your mailbox.

Is virus scanning available on outgoing email?

Virus scanning is available for outgoing email but to use this you must be connected directly to Pulsant’s network.

To use the service set your outgoing (SMTP) server to ‘avmail.lumison.net’.

Note that, as with incoming virus scanning, this is not a guaranteed service and we recommend that you have up to date antivirus software installed on your computer.

I think I may have a virus what should I do?

If you think you have a computer virus you will need to ensure that your antivirus software has all of the latest updates installed and then scan all drives for infections.

If you are unsure how to update your software or run the scan you should speak to the supplier of the software or search their web site for instructions.

If you have a network, with more than one computer connected, you will need to do this on all computers on your network

POPbox.

POPboxes are the ideal solution for home users and small business who do not have their own mailserver - Note/ they can also be used in conjunction with mailservers as well.

A POPbox is essentially your very own email account with a unique username which is tied to a password so that only people who have access to this information can access your email.

When you order a POPbox from Pulsant you will automatically get an email address ([email protected]). You can use this address or if you have your own domain(s) you can set up multiple email addresses @yourdomain to deliver to your Pulsant POPbox account.

You do not even need to have a broadband or dialup account to access your Lumison POPbox emails. You can dialup using the POPbox username and password to download waiting email. (Note that the POPbox dialup connection will give you access to emails only - not the web).

You can use your own email clients such as Outlook or Thunderbird etc. to manage your email or alternatively you can use our webmail service. See the links below for more information on these.

Note – there is a 1GB quota limit for space on our server per POPbox – if your email client is set to remove mails from the server once downloaded to your computer (this is the default setting in most clients) then this should never become a problem for you as you can store as much email as you like on your own computer.

How to order a POPbox

1. Browse to our customer portal.

 

Portal Login

 

2. under the services tab, click on “Order Services”.

Services

3. In the drop-down box entitled “Choose a service” select “POPbox”

Service_Dropdown

4. Near the bottom of the resulting screen type in your preferred username and password – note that passwords should ideally have 8 characters at least one of which should be an upper-case letter and at least one of which should be a number. Also note that all Lumison usernames are unique so it will probably not be possible to have “john” or “carol” as these will probably already have been taken. You may want to try a username in the format of “organization name_name” e.g. bbc_john.

Login_creds

4. Click the ‘Continue’ button. On the next screen you will be asked to select or create the solution to which the PopBox will be assosciated with.

Service Solution

5.  On the next screen Review your information and click the “Process” button. This will finalize the transaction and create your POPbox account automatically for you with the username and password that you specified in (3). We will then contact you to ask whether you would like us to add mail routing for this account (i.e. [email protected] to point to this new account.

Webmail

If you have a POPbox account you can access your email online with a web browser such as Internet Explorer or Firefox. This can be an advantage when you are away from home/ the office and do not want to change the settings in your email client to be able to send email.

Webmail address: http://webmail.pulsant.co.uk
Username and Password as you would enter into your email client.

Should I use Webmail or email software?

Email software

When using an email client (eg Outlook) your software logs on to our server and downloads all the mail waiting to be received. At the end of the download your email client sends a confirmation to our server that it has successfully downloaded all the email. The messages are then removed from the server.

This means you can store your messages on your hard drive without worrying about reaching your email limit and running the risk of email bouncing.The only downside of this is that you can only access the mail you have downloaded from your computer. You can not access the previously downloaded email from anywhere else. If you use a different computer you will only see the email that has been received since your last download.

(Note that it is possible to configure email clients to leave a copy of mails on the server after downloading them but that this will eventually lead to you reaching your 1GB space quota on our servers and unable to receive any new emails without a call to our helpdesk).

You can send emails with attachments of up to 50MB size using a client.

Webmail

When using webmail you are accessing your email directly on our servers and a copy of the mail is only temporarily downloaded to your hard drive.

The main advantage here is that if you access your email from many different computers you will be able to see all your email that you currently have even messages you have already read previously.

Furthermore if you travel a lot and need easy access to send email on the move then you can use Webmail to do this without having to change the settings in your email client every time you are in a new place.

The main disadvantage is that you have a limit of 1GB of email on the server and if you exceed your limit then email sent to you will not be delivered to your POPbox as there will be no space left within your allocation.

Also you can only send attachments of up to 2MB in size using Webmail.

How to configure Webmail

To login to webmail simply point your web browser to http://webmail.pulsant.com and login with your username and password

webmail_login

Our Webmail facility is configurable in a large number of ways – most of what you can do is fairly intuitive – please see below for the more commonly used options.

Configuring Personal Information

You can tailor your webmail to use your own preferred settings instead of the default settings.

Once logged into Webmail click on “Settings” in the menu at the top of the page and then click on “Identities” tab. Then on the bottom left click Add_Folder to add a new identity”.

POP_Settings

Here you will find the following settings: (see image below)

POP_identity

Please click on image to enlarge.

 

Set as deafult: This allows you to set your new identity as your default account, simply tick the box.

Lastly – don’t forget to click the ‘Save’ button to save your changes!

Now when you compose an email, your new identity will be in the drop down box next to “sender”.

 

 

Configuring Folders

A Pulsant POPbox account is already set up with the following folders by default:

  • Inbox
  • Drafts
  • Sent
  • Trash
  • Junk mail (Spam)

You are able to directly access these folders through the Webmail facility without any prior configuration. Once logged into Webmail see the links for these folders in the left-hand pane.

POP_Folders

You can also create / rename / delete your own custom folders by clicking “Settings” and then on the “Folders” menu option at the top of the screen. Located at the bottom of the screen is the option to “Create new folder”.   Add_Folder

POP_Settings

POP_Folder_New

Troubleshooting Webmail

The most common problem that people encounter is their POPbox reaching the 80MB space quota on the server. If you are unable to login to Webmail with an error message of ‘Error: Connection dropped by IMAP server’ then it is very likely that this is the issue. If this happens to you please call our support desk on 0845 11 99 999 and we will be able to assist.

To avoid this eventuality it is best to regularly housekeep your account and delete any messages that you do not need to keep (see this section on deleting messages from the server).

 

Another common problem with Webmail is not seeing all your folders. If you have created folders in your account and cannot see them in Webmail then you will need to ‘subscribe’ to these folders. To do this click the ‘Folders’ menu option at the top of the page. On this screen at the bottom you will see the option to subscribe to the your folders. Once this is done don’t forget to click the ‘Refresh Folder List’ link near the top of this page and you will then see your folder(s) appear in the left-hand pane of Webmail.

How to delete emails from our server

If you have an email with a large attachment that you are having problems downloading, you can view it through webmail. You can also save the attachment to your hard drive and then remove it from the
server so that you can download the rest of your email.

New Webmail System

The new Pulsant webmail system utilizes Roundcube http://www.roundcube.net. It has a much simpler interface than the older SquirrelMail and runs a lot faster than the older system.

To login to webmail browse to http://webmail.pulsant.co.uk. You will then be presented with a login screen thus:

webmail_login

Enter your username and password to login.

If you have previously used the old webmail system you will find that all your folders and contacts will already be there in the new webmail system.

Your default identity will be of format [email protected] – this will be the email address presented when you send an email from webmail. It is likely that you will need to add further identities so that you can have sent emails presented as [email protected]. To accomplish this from the main screen click on ‘Settings’ from the main page:

POP_Settings

To add New Identity follow the process here

 

 

Using Microsoft Outlook Express 6 – configured for POP3.

1. Start up Outlook Express and click on the ‘Tools’ menu option at the top and then select ‘Accounts…’

OE6 1

Click the ‘Add’ button and then ‘Mail’.

OE6 2

A wizard will then appear. On this first screen type your name as you would like it to be displayed when you send an email to someone.

OE6 3

Click ‘Next’ and on the following screen type in your email address.

OE6 4

On the next screen ensure that ‘My incoming mail is a’ POP3 is set. Incoming mail server should be set to ‘mail.lumison.net’. If you are using a Lumison internet connection then your outgoing server (SMTP) should also be set to ‘mail.lumison.net’. If you are not using a Lumison internet connection you should use your own ISP’s outgoing mail server(SMTP). For example if your internet is provided by BT then you should contact them and find out what you need to type in the outgoing mail server field. If you are not using a Pulsant internet connection and would still like to use a Pulsant SMTP server please see this article on how to do this.

For the purposes of this demonstration assume that you are on a internet connection provided by Pulsant.

OE6 5

Next enter the username of your POPbox account and below that the password. You can choose whether to tick the box marked ‘Remember password’. If you do not tick this box you will be prompted for the password every time you logon to check your email (this may be an inconvenience but is more secure). Do not tick the box for ‘Secure Password Authentication’.

OE6 6

Click ‘Next’ and then ‘Finish’. You will then be brought back to the screen with the list of your account in it. If you need to change any of the settings that you have put in at a later date you can do so by highlighting the mail.lumison.net account and clicking the ‘Properties’ button on the right hand side of that screen.

OE6 7

You can also configure advanced settings through that ‘Properties’ button as well.

To check your email at any time click the ‘Send / Receive’ button on the main Outlook Express window.

OE6 8

Using Microsoft Outlook 2003 – configured for POP3.

Start up Outlook. Click the ‘Tools’ menu item at the top of the screen and select ‘Email Accounts…’.

O2k3 1

Ensure that the ‘Add a new email account’ radio button is selected and click ‘Next’.

O2k3 2

On the next screen click the ‘POP3′ radio button and click‘Next’.

O2k3 3

On the next screen you need to input quite a lot of information. Start on the left-hand side under ‘User Information’ by typing your name as you would like it to appear in people’s inboxes when you send them an email.

Then enter your email address below this.

Under ‘Logon Information’ type the username of your Lumison POPbox account and then the password beneath this. You can choose to select the ‘Remember password’option or not. If you do not tick this box you will be prompted for the assword every time you logon to check your email (this may be an inconvenience but is more secure). Do not tick the box for ‘Secure Password Authentication’.

Under ‘Server Information’ the Incoming mail server (POP3) should be set to ‘mail.lumison.net’. If you are using a Lumison internet connection then your outgoing server (SMTP) should also be set to ‘mail.lumison.net’. If you are notusing a Lumison internet connection you should use your own ISP’s outgoing mail server(SMTP). For example if your internet is provided by BT then you should contact them and find out what you need to type in the outgoing mail server field. If you are not using a Lumison internet connection and would still like to use a Lumison SMTP server please see this article on how to do this.

For the purposes of this demonstration assume that you are on a internet connection provided by Lumison.

O2k3 4

Click the ‘Test Account Settings’ button to verify you have entered the required information correctly. You should see something like the following:

O2k3 5

Click ‘Nexr’ and then ‘Finish’. That’s the account added to your Outlook now.

If you need to change or check any settings at a later stage you can go to the ‘Tools’ menu item as before and select ‘Email accounts’ and then ‘View or change existing email accounts’. On the following screen highlight ‘mail.lumison.net’ and click the ‘Change’ button on the right-hand side.

O2k3 6

This will take you back to the ‘Internet E-mail Settings’ screen from before. You can also edit further settings by clicking on the ‘More Settings…’ button.

O2k3 7

Here you can edit settings such as ‘Reply-to’ email address, outgoing mail server, SSL and more. You can find articles on using these settings elsewhere in this knwoledge base.

Using Microsoft Outlook 2003 – configured for POP3.

Start up Outlook. Click the ‘Tools’ menu item at the top of the screen and select ‘Email Accounts…’.

O2k3 1

Ensure that the ‘Add a new email account’ radio button is selected and click ‘Next’.

O2k3 2

On the next screen click the ‘POP3′ radio button and click‘Next’.

O2k3 3

On the next screen you need to input quite a lot of information. Start on the left-hand side under ‘User Information’ by typing your name as you would like it to appear in people’s inboxes when you send them an email.

Then enter your email address below this.

Under ‘Logon Information’ type the username of your Lumison POPbox account and then the password beneath this. You can choose to select the ‘Remember password’option or not. If you do not tick this box you will be prompted for the assword every time you logon to check your email (this may be an inconvenience but is more secure). Do not tick the box for ‘Secure Password Authentication’.

Under ‘Server Information’ the Incoming mail server (POP3) should be set to ‘mail.lumison.net’. If you are using a Lumison internet connection then your outgoing server (SMTP) should also be set to ‘mail.lumison.net’. If you are notusing a Lumison internet connection you should use your own ISP’s outgoing mail server(SMTP). For example if your internet is provided by BT then you should contact them and find out what you need to type in the outgoing mail server field. If you are not using a Lumison internet connection and would still like to use a Lumison SMTP server please see this article on how to do this.

For the purposes of this demonstration assume that you are on a internet connection provided by Lumison.

O2k3 4

Click the ‘Test Account Settings’ button to verify you have entered the required information correctly. You should see something like the following:

O2k3 5

Click ‘Nexr’ and then ‘Finish’. That’s the account added to your Outlook now.

If you need to change or check any settings at a later stage you can go to the ‘Tools’ menu item as before and select ‘Email accounts’ and then ‘View or change existing email accounts’. On the following screen highlight ‘mail.lumison.net’ and click the ‘Change’ button on the right-hand side.

O2k3 6

This will take you back to the ‘Internet E-mail Settings’ screen from before. You can also edit further settings by clicking on the ‘More Settings…’ button.

O2k3 7

Here you can edit settings such as ‘Reply-to’ email address, outgoing mail server, SSL and more. You can find articles on using these settings elsewhere in this knwoledge base.

Using Mozilla Thunderbird – configured for POP3.

Start Thunderbird and click on the ‘Tools’ menu option at the top of the screen and select ‘Account settings’.

TB 1_2

Click ‘Add Account…’ in the bottom left of the resulting screen.

TB 2

Make sure that the ‘Email account’ radio button is selected.

TB 3

Next type in your name as you would like it to appear in people’s inboxes when you send them an email. Underneath this type your email address.

TB 4

Click ‘Next’ and on the following screen make sure that the ‘POP’ radio button is selected. Type ‘mail.lumison.net’ under ‘Incoming Server’ and click ‘Next’ to continue.

TB 5

On the following screen type your Lumison POPbox username.

TB 6

On the next screen type the name by which you would like to refer to this account. This can be whatever you like but defaults to your email address. Other options might include ‘Work’, ‘Office” or ‘Home’ etc.

TB 7

Click ‘Next’ which then brings you to a summary screen. Verify that you have entered the correct settings and click ‘Finish’.

TB 8_1

***********************************************************************************************************************************************************************

IMPORTANT

If you are not using a Lumison internet connection then you will need to change the outgoing server setting. Check with your own ISP as to what the hostname of their outgoing (SMTP) server is and follow the instructions below to add this into your Thunderbird.

Note – if you are not using a Lumison internet connection and still wish to use a Lumison SMTP server please see this article on how to do this.

************************************************************************************************************************************************************************

On the ‘Account Settings’ screen highlight the ‘Outgoing Server (SMTP)’ item in the left-hand pane and click the ‘Edit’ button on the right-hand side.

TB 9

In the resulting screen type a name for the server under ‘Description’ (this can be whatever you like) and then type the SMTP server name that you have obtained from your ISP under ‘Server Name’.

TB 10

Send a test email to yourself to check everything is working properly.

Using Microsoft Outlook 2007 – configured for POP3.

Start Outlook and click on the ‘Tools’ menu option at the top of the screen. Choose ‘Account settings…’.

O2K7 1

On the ‘Email’ tab click ‘New…’.

O2K7 2

Make sure that the ‘Internet E-mail’ radio button is selected and click ‘Next’.

O2K7 4

At the bottom of the next screen tick the box for ‘Manually configure server settings or additional server types’.

O2K7 3

Click ‘Next’ and on the following screen you will need to enter all the account settings. Under ‘User Information’ type your name as you want it to appear on emails in people’s inboxes when they receive an email from you. Underneath this type your email address.

Under ‘Server Information’ make sure that POP3 is selected and type mail.lumison.net as your incoming mail server. If you are using a Lumison internet connection then your outgoing server (SMTP) should also be set to mail.lumison.net. If you are not using a Pulsant internet connection you should use your own ISP’s outgoing mail server(SMTP). For example if your internet is provided by BT then you should contact them and find out what you need to type in the outgoing mail server field. If you are not using a Lumison internet connection and would still like to use a Lumison SMTP server please see this article on how to do this.

Under ‘Logon Information’ type the username of your Lumison POPbox and then the password. You can choose whether to tick the ‘Remember password’ option. Ticking this is more convenient but less secure. Do not tick the box for ‘Secure Password Authentication’.

Once you have done all this click the ‘Test Account Settings’ button on the right-hand side.

O2K7 5

If you have entered all the details correctly you should now see the following screen.

O2K7 6

That’s the account created in your Outlook now. If you require to change any of the settings at a later date you can do so by clicking the ‘Tools’ menu option and then ‘Account settings’ and then clicking the ‘Change…’ button.

O2K7 7

You can further configure the account by clicking on the ‘More Settings…’ button in the bottom right.

O2K7 8

Guides for using SSL with your email client

SSL is a security protocol that encrypts internet traffic. It can be used in conjunction with your email client for Lumison POPboxes if your email content is of a sensitive nature.

 

SSL for Microsoft Outlook Express 6

Start Outlook Express and click the ‘Tools’ menu option and then select ‘Accounts’.

OE SSL 1

Click the ‘Mail’ tab and make sure that ‘mail.lumison.net’ is highlighted and then click the ‘Properties’ button on the right-hand side.

OE SSL 2

Go to the ‘Advanced’ tab and tick the box under ‘Incoming mail (POP3)’ for ‘This server requires a secure connection (SSL)’. Make sure that the port number changes to ’995′. Click ‘Apply’ to save the settings.

OE SSL 3

SSL for Microsoft Outlook 2003

Start Outlook and click the ‘Tools’ menu option at the top of the screen and select ‘Email accounts…’.

O2K3 SSL 1

Select the ‘View or change existing accounts’ radio button and click ‘Next’.

O2K3 SSL 2

Make sure that ‘mail.lumison.net’ is highlighted and click ‘Change’ on the right-hand side.

O2K3 SSL 3

Click the ‘More settings…’ button.

O2K3 SSL 4

Click the ‘Advanced’ tab and under ‘Incoming server (POP3)’ tick the box for ‘This server requires an encrypted connection (SSL)’. Ensure that the port number changes to ’995′.

O2K3 SSL 5

Click the ‘OK’ button and you will be taken back to the previous screen. Click ‘Test account settings’.

O2K3 SSL 6

You should see the following:

O2K3 SSL 7

 

SSL for Mozilla Thunderbird

Start Thunderbird and click on ‘Tools’ and then ‘Account settings…’.

TB SSL 1

In the left-hand pane select ‘Server Settings’ and then under ‘Security settings’ on the right-hand side select ‘SSL’ radio button. Do not tick the box for ‘Use secure authentication’. Ensure that the port number changes to ’995′.

TB SSL 2

 

SSL for Microsoft Outlook 2007

Start Outlook and click the ‘Tools’ menu option at the top of the screen and select ‘Account Settings…’.

O2K7 SSL 1

Make sure that your account is highlighted and click the ‘Change…’ button.

O2K7 SSL 2

Click the ‘More settings…’ button in the bottom right of the screen.

O2K7 SSL 3

Click the ‘Advanced’ tab and under ‘Incoming server (POP3)’ tick the box for ‘This server requires an encrypted connection (SSL)’. Ensure that the port number changes to ’995′. Click ‘OK’.

O2K7 SSL 4

This will bring you back to the ‘Account settings’ screen. Click ‘Test Account Settings…’.

O2K7 SSL 5

You should see the following:

O2K7 SSL 6

SSL for Mac Mail (OS X)

Open Mac Mail and click on the ‘Mail’ menu option at the top of the screen and choose ‘Preferences’.

mail ssl 1

On the ‘Accounts’ tab click ‘Advanced’. Tick the box marked ‘Use SSL’. Ensure that the port number changes to ’995′.

mail ssl 2

Send yourself a test email to check everything is working.

Using Mac Mail (OS X) – configured for POP3.

Start Mail and click the icon between Window and Help and select ‘Create new mail account’.

mail 1

In the resulting box choose ‘POP’.

mail 2

Type in any name you want for this account.

mail 3

Type in the username for your Lumison POPbox account.

mail 4

Type in the password for your POPbox account.

mail 5

Type in your email address.

mail 6

Type in your name as you would like it to appear in people’s inboxes when you send them an email.

mail 7

Type‘mail.lumison.net’ as your incoming mail server.

mail 8

Choose a deletion option. Important – if you choose to ‘Always leave them on the server’  then your mailbox will eventually reach its  quota and you will need to log into webmail to clear out the account from time to time. Note that if the account reaches its quota then any new emails to you will be bounced back to the sender.

mail 9

You should now get a message to tell you that the account has successfully been created. Important – if you are using an internet connection that is not provided by Lumison then you will need to complete the following stage:

Click the ‘Mail’ menu option at the top of the screen and select ‘Preferences…’.

mail 10

On the ‘Accounts’ tab click the ‘Server Settings…’ button at the bottom.

mail 11

Under ‘Outgoing Mail Server’ type the name of your SMTP server as provided by your own ISP. If you do not know what this should be then you will need to contact your internet service provider and ask them. Note – if you are not using a Lumison internet connection and would still like to use a Lumison outgoing mail server please see this article on how to do this.

mail 12

Click ‘OK’ and then send a test email to yourself.

Using Microsoft Outlook 2007 – configured for IMAPS.

To configure Outlook 2007 to collect your email, using IMAPS, you will need to complete the following steps.

 

  1. Open Outlook 2007 and from the ‘tools’ menu choose ‘Account settings’.

 

  1. In the ‘Account settings’ dialogue box select the ‘E-mail’ tab and click the ‘New’ option.
  2. In the ‘Auto account setup’ dialogue box check ‘Manually configure server settings’ and then press the ‘Next’ button.
    NOTE – If you already have an account configured you will see another dialogue box first, simply check ‘Microsoft exchange, POP3, IMAP or HTTP’ and press the ‘NEXT’ button.
  3. In the ‘Choose E-mail service’ dialogue box check ‘Internet E-mail’ and then press the ‘Next’ button.
  4. In the ‘Internet E-mail settings’ dialogue box enter your name and email address, Select ‘IMAP’ for the account type, enter ‘mail.lumison.net’ as both the incoming and outgoing server, enter your account username/password and then press the ‘More settings’ button.
    Note that ‘mail.lumison.net’ will only work if you are connected directly to the Lumison network. If you normally connect to us but are travelling you can use authenticated SMTP otherwise please contact your ISP for their SMTP server details.
  5. In the ‘More settings’ dialogue box select the ‘Advanced’ tab, change the encrytion type to ‘SSL’ for the incoming server (IMAP), note that the port number changes to 993, then press the ‘OK’ button.
  6. In the ‘Internet E-mail settings’ dialogue box press the ‘Test account settings’ button, ensure that both send / receive pass and then press the ‘close’ button. NOTE – If either of the tests fail you will need to retrace your steps to find the error.
  7. Once the tests have passed press the ‘Next’ button.
  8. You will be advised that account setup is complete, press the ‘Finish’ button.
  9. In the ‘Account settings’ dialogue box press the ‘Close’ button.
  10. You will now see the new IMAP folder appearing in the ‘mail folders’ window. Note that unlike POP access these folders relate directly to what is currently stored on the mail server.

Using Microsoft Outlook 2007 – switching from POP3 to IMAPS configuration.

To migrate from using POP to IMAPS email collection you will need to remove your current POP account configuration and replace it with a new IMAPS account. The email that has already been downloaded will remain within your existing personal folders located on your computer.

  1. Open Outlook 2007 and from the ‘tools’ menu choose ‘Account settings’.
  2. In the ‘Account settings’ dialogue box select the ‘E-mail’ tab, highlight your existing account and click the ‘Change’ option.
  3. In the ‘Internet E-mail settings’ dialogue box check that both the incoming and outgoing mail servers are set to ‘mail.lumison.net’, if not you will need to note the server settings before proceeding, and then press the’Cancel’ button.
  4. In the ‘Account settings’ dialogue box select the ‘E-mail’ tab and click the ‘New’ option.
  5. In the ‘Choose email service’ dialogue box check ‘Microsoft exchange, POP3, IMAP or HTTP’ and press the ‘NEXT’ button.
  6. In the ‘Auto account setup’ dialogue box check ‘Manually configure server settings’ and then press the ‘Next’ button.
  7. In the ‘Choose E-mail service’ dialogue box check ‘Internet E-mail’ and then press the ‘Next’ button.
  8. In the ‘Internet E-mail settings’ dialogue box enter your name and email address, Select ‘IMAP’ for the account type, enter ‘mail.lumison.net’ as both the incoming and outgoing server, enter your account username/password and then press the ‘More settings’ button.
    Note that ‘mail.lumison.net’ will only work if you are connected directly to the Lumison network. Your current outgoing server settings were noted earlier and you should use those settings if you do not connect directly to us.
  9. In the ‘More settings’ dialogue box select the ‘Advanced’ tab, change the encrytion type to ‘SSL’ for the incoming server (IMAP), note that the port number changes to 993, then press the ‘OK’ button.
  10. In the ‘Internet E-mail settings’ dialogue box press the ‘Test account settings’ button, ensure that both send / receive pass and then press the ‘close’ button. NOTE – If either of the tests fail you will need to retrace your steps to find the error.
  11. Once the tests have passed press the ‘Next’ button.
  12. You will be advised that account setup is complete, press the ‘Finish’ button.
  13. You will now see the new IMAP folder appearing in the ‘mail folders’ window. Note that unlike POP access these folders relate directly to what is currently stored on the mail server.
  14. In the ‘Account settings’ dialogue box highlight your new IMAP account and click the ‘Set as default’ option.
  15. In the ‘Account settings’ dialogue box highlight your old POP3 account and click the ‘Remove’ option.
  16. In the ‘Account settings’ dialogue box press the ‘Close’ button..

Using Microsoft Outlook 2007 – configured for IMAPS.

To configure Outlook 2007 to collect your email, using IMAPS, you will need to complete the following steps.

Open Outlook 2007 and from the ‘tools’ menu choose ‘Account settings’.

 

In the ‘Account settings’ dialogue box select the ‘E-mail’ tab and click the ‘New’ option.

In the ‘Auto account setup’ dialogue box check ‘Manually configure server settings’ and then press the ‘Next’ button.
NOTE – If you already have an account configured you will see another dialogue box first, simply check ‘Microsoft exchange, POP3, IMAP or HTTP’ and press the ‘NEXT’ button.

In the ‘Choose E-mail service’ dialogue box check ‘Internet E-mail’ and then press the ‘Next’ button.

 

In the ‘Internet E-mail settings’ dialogue box enter your name and email address, Select ‘IMAP’ for the account type, enter ‘mail.lumison.net’ as both the incoming and outgoing server, enter your account username/password and then press the ‘More settings’ button.
Note that ‘mail.lumison.net’ will only work if you are connected directly to the Lumison network. If you normally connect to us but are travelling you can use authenticated SMTP otherwise please contact your ISP for their SMTP server details.

 

In the ‘More settings’ dialogue box select the ‘Advanced’ tab, change the encrytion type to ‘SSL’ for the incoming server (IMAP), note that the port number changes to 993, then press the ‘OK’ button.

In the ‘Internet E-mail settings’ dialogue box press the ‘Test account settings’ button, ensure that both send / receive pass and then press the ‘close’ button. NOTE – If either of the tests fail you will need to retrace your steps to find the error.
Once the tests have passed press the ‘Next’ button.

 

You will be advised that account setup is complete, press the ‘Finish’ button.

 

 

In the ‘Account settings’ dialogue box press the ‘Close’ button.

 

You will now see the new IMAP folder appearing in the ‘mail folders’ window. Note that unlike POP access these folders relate directly to what is currently stored on the mail server.

Using Microsoft Outlook 2007 – switching from POP3 to IMAPS configuration.

To migrate from using POP to IMAPS email collection you will need to remove your current POP account configuration and replace it with a new IMAPS account. The email that has already been downloaded will remain within your existing personal folders located on your computer.

1.
Open Outlook 2007 and from the ‘tools’ menu choose ‘Account settings’.

 

2.

In the ‘Internet E-mail settings’ dialogue box check that both the incoming and outgoing mail servers are set to ‘mail.lumison.net’, if not you will need to note the server settings before proceeding, and then press the’Cancel’ button.

 

3.

In the ‘Account settings’ dialogue box select the ‘E-mail’ tab and click the ‘New’ option.

 

4.

In the ‘Auto account setup’ dialogue box check ‘Manually configure server settings’ and then press the ‘Next’ button.

 

5.

In the ‘Choose E-mail service’ dialogue box check ‘Internet E-mail’ and then press the ‘Next’ button.

 

6.

In the ‘Internet E-mail settings’ dialogue box enter your name and email address, Select ‘IMAP’ for the account type, enter ‘mail.lumison.net’ as both the incoming and outgoing server, enter your account username/password and then press the ‘More settings’ button.
Note that ‘mail.lumison.net’ will only work if you are connected directly to the Lumison network. Your current outgoing server settings were noted earlier and you should use those settings if you do not connect directly to us.

 

7.

In the ‘More settings’ dialogue box select the ‘Advanced’ tab, change the encrytion type to ‘SSL’ for the incoming server (IMAP), note that the port number changes to 993, then press the ‘OK’ button.

 

8.
In the ‘Internet E-mail settings’ dialogue box press the ‘Test account settings’ button, ensure that both send / receive pass and then press the ‘close’ button. NOTE – If either of the tests fail you will need to retrace your steps to find the error.
Once the tests have passed press the ‘Next’ button.

 

9.

You will be advised that account setup is complete, press the ‘Finish’ button

.

 

10.
You will now see the new IMAP folder appearing in the ‘mail folders’ window. Note that unlike POP access these folders relate directly to what is currently stored on the mail server.

 

11.
In the ‘Account settings’ dialogue box highlight your new IMAP account and click the ‘Set as default’ option.

 

12.
In the ‘Account settings’ dialogue box highlight your old POP3 account and click the ‘Remove’ option.

 

13.
In the ‘Account settings’ dialogue box press the ‘Close’ button.

.

Using Mozilla Thunderbird – configured for IMAPS.

Open Thunderbird and from the ‘tools’ menu choose ‘account settings’.

In the ‘Account settings’ dialogue click the ‘Add account’ button to open the new account wizard.

In the ‘New account setup’ dialogue check ‘email account’ and press the ‘Next’ button.

 

In the ‘Identity’ dialogue enter your ‘name’ and ‘email address’ then press the ‘Next’ button.

 

In the ‘Server information’ dialogue check ‘IMAP’, Enter ‘mail.lumison.net’ as the incoming server and press the ‘Next’ button.

 

In the ‘Usernames’ dialogue enter your ‘username’ and press the ‘Next’ button.

 

In the ‘Account name’ dialogue enter a name to identify the account and press the ‘Next’ button.

 

You will be presented with a summary of the account settings, press the ‘Finish’ button.
In the ‘Account settings’ dialogue select ‘server settings’, check the ‘SSL’ option under ‘security settings’, note that the port changes to 993 and press the ‘OK’ button.

.

.
In the ‘Account settings’ dialogue select ‘outgoing server’, highlight the default server and press the ‘Edit’ button.
In the ‘SMTP settings’ dialogue enter ‘mail.lumison.net’ as the server name and press the ‘OK’ button.
Note that ‘mail.lumison.net’ will only work if you are connected directly to the Lumison network. If you normally connect to us but are travelling you can use authenticated SMTP otherwise please contact your ISP for their SMTP server details..

.
In the account settings dialogue press the ‘OK’ button.
You will notice that the new account folders have been created so now press the ‘get mail’ button and enter your password when requested, note that you can use the password manager to store the password if you wish.


The imap folders will now download from the server. Note that this is a copy of what is stored on the server, unlike pop which downloads and deletes the mail.

Using Mozilla Thunderbird – switching from POP3 to IMAPS.

To migrate from using POP to IMAPS email collection we recommend that you disable your current POP account configuration and add a new IMAPS account. If your existing account uses global storage, so that mail is stored in the local folders, it should be safe to later remove the POP3 account but as thunderbird can also store mail in a destinct folder we recommend leaving it disabled unless you are sure that you are not going to lose mail. If in doubt back up your existsing mail before proceeding.

 

Open Thunderbird and from the ‘tools’ menu choose ‘account settings’.

.
In the ‘Account settings’ dialogue select ‘server settings’ for your existing POP3 account, uncheck the ‘Check for new messages at startup’, ‘Check for new messages every’ and ‘Automatically download new messages’ checkboxes.

.

In the ‘Account settings’ dialogue click the ‘Add account’ button to open the new account wizard.

In the ‘New account setup’ dialogue check ‘email account’ and press the ‘Next’ button.

.
In the ‘Identity’ dialogue enter your ‘name’ and ‘email address’ then press the ‘Next’ button.

.

In the ‘Server information’ dialogue check ‘IMAP’, Enter ‘mail.lumison.net’ as the incoming server and press the ‘Next’ button.

.

In the ‘Usernames’ dialogue enter your ‘username’ and press the ‘Next’ button.

.

In the ‘Account name’ dialogue enter a name to identify the account and press the ‘Next’ button.

.

You will be presented with a summary of the account settings, press the ‘Finish’ button.
In the ‘Account settings’ dialogue select ‘server settings’, check the ‘SSL’ option under ‘security settings’, note that the port changes to 993 and press the ‘OK’ button.

.
In the ‘Account settings’ dialogue select your new IMAPS account, press the ‘Set as default’ button followed by the ‘OK’ button.

.
You will notice that the new account folders have been created so now press the ‘get mail’ button and enter your password when requested, note that you can use the password manager to store the password if you wish.


The imap folders will now download from the server. Note that this is a copy of what is stored on the server, unlike pop which downloads and deletes the mail.

Using Microsoft Outlook Express 6 – configured for IMAPS.

Open outlook express and from the ‘tools’ menu choose ‘accounts’.


In ‘Internet Accounts’ dialogue box press the ‘Add’ button and choose the ‘Mail’ option.


Enter your display name and press the ‘Next’ button.


Enter your email address and press the ‘Next’ button.


Select ‘IMAP’ for the incoming server type, enter ‘mail.lumison.net’ as both the incoming and outgoing server, then press the ‘Next’ button.
Note that ‘mail.lumison.net’ will only work if you are connected directly to the Lumison network. If you normally connect to us but are travelling you can use authenticated SMTP otherwise please contact your ISP for their SMTP server details.


Enter your mailbox account ‘username’ and ‘password’ then press the ‘Next’ button.


Press the ‘Finish’ button.


In the ‘internet accounts’ dialogue select the ‘mail’ tab, highlight the new account and Press the ‘Properties’ button.


Select the ‘advanced’ tab, check ‘This server requires a secure connection’ below ‘Incoming mail (IMAP)’, note that the port number changes to 993, and Press the ‘Apply’ button followed by’OK’.
Click the ‘close’ button on the ‘Internet accounts’ dialogue.
When asked whether you would like to download folders from the server click ‘YES’.


Once downloaded you can select to show/hide the folders as required and then click the ‘OK’ button.


The new folders will now appear, note that unlike POP access these folders relate directly to what is currently stored on the mail server.

Using Microsoft Outlook Express 6 – switching from POP3 to IMAPS.

To migrate from using POP to IMAPS email collection you will need to remove your current POP account configuration and replace it with a new IMAPS account. The email that has already been downloaded will remain within your existing personal folders located on your computer.

1.
Open outlook express and from the ‘tools’ menu choose ‘accounts’.

 

2.
In ‘Internet Accounts’ dialogue box, select the ‘mail’ tab, Highlight your existing POP3 account and press the ‘Properties’ button.

 

3.
Select the ‘Servers’ tab and check that both the incoming and outgoing mail servers are set to ‘mail.lumison.net’, if not you will need to note the server settings before proceeding, and then press the’Cancel’ button.

 

4.
In ‘Internet Accounts’ dialogue box press the ‘Add’ button and select ‘Mail’.

 

5.
Enter your display name and press the ‘Next’ button.

 

6.
Enter your email address and press the ‘Next’ button.

 

7.
Select ‘IMAP’ for the incoming server type, enter ‘mail.lumison.net’ as both the incoming and outgoing server, then press the ‘Next’ button.
Note that ‘mail.lumison.net’ will only work if you are connected directly to the Pulsant network. Your current outgoing server settings were noted earlier and you should use those settings if you do not connect directly to us.

 

8.
Enter your mailbox account ‘username’ and ‘password’ then press the ‘Next’ button.

 

9.
Press the ‘Finish’ button.

 

10.
In the ‘internet accounts’ dialogue highlight the new account and Press the ‘Properties’ button.

 

11.
Select the ‘advanced’ tab, check ‘This server requires a secure connection’ below ‘Incoming mail (IMAP)’, note that the port number changes to 993, and Press the ‘Apply’ button followed by’OK’.

 

12.
In the ‘internet accounts’ dialogue highlight the new account and Press the ‘Set as default’ button.

 

13.
In the ‘internet accounts’ dialogue highlight the old account and Press the ‘Remove’ button.

Click the ‘close’ button on the ‘Internet accounts’ dialogue.

When asked whether you would like to download folders from the server click ‘YES’.

 

14.
Once downloaded you can select to show/hide the folders as required and then click the ‘OK’ button.


The new folders will now appear, note that unlike POP access these folders relate directly to what is currently stored on the mail server.

Using Mac Mail (OS X ) – configured for IMAPS

If you already have Mac Mail configured for a Lumison POP account you will need to create a separate (new) account for IMAP. If you want to keep your old mails in your Mac Mail keep the POP account configuration and add a new account configured for IMAPS.

1. Open Mail and from the ‘Mail’ menu select ‘Preferences’.

macmailimap_1

2. Choose the ‘Accounts’ tab and click the + button at the bottom left of the screen.

macmailimap_2

3. On the resulting screen choose IMAP as the account type, type any name for the account description, type your full name and email address.

macmailimap_3

4. On the next screen type the incoming mail server as ‘mail.lumison.net‘and enter the username and password for your Lumison email account.

macmailimap_4

5. If you are using a Lumison internet connection then you can use ‘mail.lumison.net‘ as the outgoing mail server. If you are not using a Pulsant internet connection then you will need to use the SMTP server of your own ISP. If you are using smtp-auth.lumison.net as your outgoing server then you will need to tick the box for ‘Use Authentication’ and enter your mail account username and password.

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6. You will then be presented with a summary screen. Make a note of whether SSL‘ is set to ‘On‘ for the incoming mail server on this screen if not see below for instructions on turning this option on.

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7. If SSL was not turned on then once you have set up the account got back to the ‘Accounts’ screen, click on the ‘Advanced’ tab and tick the box for ‘SSL’. Make sure that port 993 is selected and authentication is set to ‘Password’.

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8. Finally, to synchronize your Mac Mail account with the server choose the ‘Synchronize‘ option under the ‘Mailbox’ menu.

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Using Mozilla Thunderbird – switching from POP3 to IMAPS.

To migrate from using POP to IMAPS email collection we recommend that you disable your current POP account configuration and add a new IMAPS account. If your existing account uses global storage, so that mail is stored in the local folders, it should be safe to later remove the POP3 account but as thunderbird can also store mail in a destinct folder we recommend leaving it disabled unless you are sure that you are not going to lose mail. If in doubt back up your existsing mail before proceeding.

1.Open Thunderbird and from the ‘tools’ menu choose ‘account settings’.

2.In the ‘Account settings’ dialogue select ‘server settings’ for your existing POP3 account, uncheck the ‘Check for new messages at startup’, ‘Check for new messages every’ and ‘Automatically download new messages’ checkboxes

.

 

3.In the ‘Account settings’ dialogue click the ‘Add account’ button to open the new account wizard.

4.In the ‘New account setup’ dialogue check ‘email account’ and press the ‘Next’ button.

 

5.In the ‘Identity’ dialogue enter your ‘name’ and ‘email address’ then press the ‘Next’ button.

 

6.In the ‘Server information’ dialogue check ‘IMAP’, Enter ‘mail.lumison.net’ as the incoming server and press the ‘Next’ button.


7.In the ‘Usernames’ dialogue enter your ‘username’ and press the ‘Next’ button.


8.In the ‘Account name’ dialogue enter a name to identify the account and press the ‘Next’ button.


9.You will be presented with a summary of the account settings, press the ‘Finish’ button.
10.In the ‘Account settings’ dialogue select ‘server settings’, check the ‘SSL’ option under ‘security settings’, note that the port changes to 993 and press the ‘OK’ button.
11.In the ‘Account settings’ dialogue select your new IMAPS account, press the ‘Set as default’ button followed by the ‘OK’ button.
12.You will notice that the new account folders have been created so now press the ‘get mail’ button and enter your password when requested, note that you can use the password manager to store the password if you wish.


13.The imap folders will now download from the server. Note that this is a copy of what is stored on the server, unlike pop which downloads and deletes the mail.

Using Microsoft Outlook Express 6 – configured for IMAPS.

 

1. Open outlook express and from the ‘tools’ menu choose ‘accounts’.

2. In ‘Internet Accounts’ dialogue box press the ‘Add’ button and choose the ‘Mail’ option.

3.Enter your display name and press the ‘Next’ button.

Enter your email address and press the ‘Next’ button.

4.Select ‘IMAP’ for the incoming server type, enter ‘mail.lumison.net’ as both the incoming and outgoing server, then press the ‘Next’ button.
Note that ‘mail.lumison.net’ will only work if you are connected directly to the Lumison network. If you normally connect to us but are travelling you can use authenticated SMTP otherwise please contact your ISP for their SMTP server details.

5.Enter your mailbox account ‘username’ and ‘password’ then press the ‘Next’ button.

6.Press the ‘Finish’ button.

7.In the ‘internet accounts’ dialogue select the ‘mail’ tab, highlight the new account and Press the ‘Properties’ button.

8.Select the ‘advanced’ tab, check ‘This server requires a secure connection’ below ‘Incoming mail (IMAP)’, note that the port number changes to 993, and Press the ‘Apply’ button followed by’OK’.
9.Click the ‘close’ button on the ‘Internet accounts’ dialogue.
10.When asked whether you would like to download folders from the server click ‘YES’.

11.Once downloaded you can select to show/hide the folders as required and then click the ‘OK’ button.


14.The new folders will now appear, note that unlike POP access these folders relate directly to what is currently stored on the mail server.

Using Microsoft Outlook Express 6 – switching from POP3 to IMAPS.

To migrate from using POP to IMAPS email collection you will need to remove your current POP account configuration and replace it with a new IMAPS account. The email that has already been downloaded will remain within your existing personal folders located on your computer.

1.
Open outlook express and from the ‘tools’ menu choose ‘accounts’.

 

2.
In ‘Internet Accounts’ dialogue box, select the ‘mail’ tab, Highlight your existing POP3 account and press the ‘Properties’ button.

 

3.
Select the ‘Servers’ tab and check that both the incoming and outgoing mail servers are set to ‘mail.lumison.net’, if not you will need to note the server settings before proceeding, and then press the’Cancel’ button.

 

4.
In ‘Internet Accounts’ dialogue box press the ‘Add’ button and select ‘Mail’.

 

5.
Enter your display name and press the ‘Next’ button.

 

6.
Enter your email address and press the ‘Next’ button.

 

7.
Select ‘IMAP’ for the incoming server type, enter ‘mail.lumison.net’ as both the incoming and outgoing server, then press the ‘Next’ button.
Note that ‘mail.lumison.net’ will only work if you are connected directly to the Pulsant network. Your current outgoing server settings were noted earlier and you should use those settings if you do not connect directly to us.

 

8.
Enter your mailbox account ‘username’ and ‘password’ then press the ‘Next’ button.

 

9.
Press the ‘Finish’ button.

 

10.
In the ‘internet accounts’ dialogue highlight the new account and Press the ‘Properties’ button.

 

11.
Select the ‘advanced’ tab, check ‘This server requires a secure connection’ below ‘Incoming mail (IMAP)’, note that the port number changes to 993, and Press the ‘Apply’ button followed by’OK’.

 

12.
In the ‘internet accounts’ dialogue highlight the new account and Press the ‘Set as default’ button.

 

13.
In the ‘internet accounts’ dialogue highlight the old account and Press the ‘Remove’ button.

14.
Click the ‘close’ button on the ‘Internet accounts’ dialogue.

 

15.

When asked whether you would like to download folders from the server click ‘YES’.

16.
Once downloaded you can select to show/hide the folders as required and then click the ‘OK’ button.

17.
The new folders will now appear, note that unlike POP access these folders relate directly to what is currently stored on the mail server.

Using Mac Mail (OS X ) – configured for IMAPS

If you already have Mac Mail configured for a Pulsant POP account you will need to create a separate (new) account for IMAP. If you want to keep your old mails in your Mac Mail keep the POP account configuration and add a new account configured for IMAPS.

1. Open Mail and from the ‘Mail’ menu select ‘Preferences’.

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2. Choose the ‘Accounts’ tab and click the + button at the bottom left of the screen.

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3. On the resulting screen choose IMAP as the account type, type any name for the account description, type your full name and email address.

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4. On the next screen type the incoming mail server as ‘mail.lumison.net‘and enter the username and password for your Pulsant email account.

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5. If you are using a Pulsant internet connection then you can use ‘mail.lumison.net‘ as the outgoing mail server. If you are not using a Lumison internet connection then you will need to use the SMTP server of your own ISP. If you are using smtp-auth.lumison.net as your outgoing server then you will need to tick the box for ‘Use Authentication’ and enter your mail account username and password.

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6. You will then be presented with a summary screen. Make a note of whether SSL‘ is set to ‘On‘ for the incoming mail server on this screen if not see below for instructions on turning this option on.

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7. If SSL was not turned on then once you have set up the account got back to the ‘Accounts’ screen, click on the ‘Advanced’ tab and tick the box for ‘SSL’. Make sure that port 993 is selected and authentication is set to ‘Password’.

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8. Finally, to synchronize your Mac Mail account with the server choose the ‘Synchronize‘ option under the ‘Mailbox’ menu.

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Using Microsoft Outlook 2013 – configured for IMAP

To configureOutlook 20013 to collect your email using IMAP you will need to complete the following steps.

 

On Outlook 2013 when launching for the first time the automatic account wizard shouldlaunch.
If this does not launch you can start the new account setup wizard by selecting file from the top left and then selecting the add account button as shown below.

 

 

 

 

Once this has been selected you should see the new account wizard, from this box select the small radial button in the bottom left corner marked Manual setup or additional server types and then select next.

 

 

 

Within the next window you will see a list of choices, on this screen select the radial box for POP or IMAP and select next.

 

 

On the next screen is the server settings for the IMAP email service. This is where we will enter the settings that are needed to recieve mail via IMAP. Enter your Name and email address  and then in the incoming and outgoing server boxes enter mail.lumison.co.uk In the username box enter your username and passwor. You can also select how long you would like mail to be kept offline the default is set to ALL.

It is important to note that in order for these details to work you need to be using them on a pulsant connection. If you want to collect your email via IMAP and use a connection not supplied by Pulsant please follow the additonal steps listed here 

OL13MS

 

 

 

Once you have inserted all the settings click on the More Settings button on the bottom right and then click the tab at the top titled Advanced. Within here change the incoming server port to 993. On the line below where it offers theencryption type change this to SSL by selecting this from the drop down.

 

Now that all settings are complete click the OK button and then select next to test the settings.Once all the tests have passed you wil be presented with a congratulations box and will have succesfully setup your mailbox for IMAP on outlook 2013.

Sending Email via IPass, or from a non-Pulsant internet connection, using authenticated SMTP.

When you are sending email from a non-Pulsant internet connection it is normal practise to use the outgoing mail server of your own ISP. However there may be cases where you would prefer to use a Pulsant server to send your email – for example if you travel around a lot and do not want to use Webmail or constantly change the server settings in your email client wherever you go.

Due to our constant efforts to reduce spam on the internet we have provided a SMTP authentication server for you. This requires a small change in configuration of your email client. The settings are:

SMTP Host: smtp-auth.lumison.net
SMTP Port: 25 (see note below)
username/password: same settings as your lumison email account.

Note :- Some service providers now capture SMTP traffic, on port 25, and forward this to their own servers. This will prevent you from connecting to smtp-auth.lumison.net using the normal configuration, in these situations we would suggest that you change the SMTP port to 465 and enable ssl. This may get around the issue but unfortunately we cannot guarantee a connection when using another service provider.

Please see the links below for detailed instructions on how to configure this in your email software:-

SMTP-AUTH for Mac Mail
SMTP-AUTH for Outlook 2013

SMTP-AUTH for Mac Mail

Start Mail and click ‘Mail’ in the top left of the screen and choose ‘Preferences…’.

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On the resulting window click ‘Accounts’ and highlight your account in the left-hand pane. On the ‘Account Information’ tab click ‘Server settings’.

mail SA 2

In the ‘Outgoing Mail Server’ field type ‘smtp-auth.lumison.net’. Set ‘Authentication’ to ‘Password’ and type in the User Name and password for your email account.

mail SA 3

Click ‘OK’ and then send your self a test email to check your settings work.

SMTP-AUTH for Outlook 2013

n order to send mail via Pulsant servers when not using a Pulsant connection a change of the server used for SMTP is needed. This guide will show how to modify your existing 2013 outlook Pulsant settings.

Click File > Account Settings > Account Settings.
Step_1_outlook_2013

From within the next screen select the email account you want to edit and select change from the menu bar.
smtp_auth_change

Now on the outgoing SMTP server field change the address to smtp-auth.lumison.co.uk and then click on the more settings tab on the bottom right.

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From within the more settings tab select the outgoing server tab and make sure that the box for “My outgoing server requires authentication” is selected and that it is set to use your incoming username and password.

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Select ok and then close to save your changes. This should now allow your email to be collected via non Pulsant collections using IMAP.

Sending email.

We will relay mail from any Pulsant IP address, using our normal mail system, and offer authenticated SMTP for when you are working from a different location.

See the following documents for further details on our policies and restrictions :-

Sending Email via IPass, or from a non-Pulsant internet connection, using authenticated SMTP.
Sending larger quantities of email (includes our bulk email policy).
SMTP Relay, using Pulsant as a smart host, or DNS Delivery
SMTP server details.

SMTP server details.

Our SMTP servers for outgoing email are as follows :-

mail.lumison.net , port 25 (when connected using a Pulsant internet connection).
avmail.lumison.net , port 25 (when connected using a Pulsant internet connection, includes virus scanning of outgoing messages).
mx1.lumison.net , port 25 (when connected using a Pulsant internet connection and sending large quantities of messages).
Note that our bulk email policy applies.
smtp-auth.lumison.net , port 25 (Authenticated SMTP, when connected using a NON Pulsant internet connection).
Note that we cannot guarantee the ability to connect to the authenticated server when connected via another service provider

Note that our servers have the following restrictions :-

Maximum of 50 recipients in a single email.
Maximum 50MB attachment size.

Pulsant SMTP Scan Relay

Pulsant provide a service whereby we can deliver mail (realtime) direct to your own mail server, in a similiar fashion to direct SMTP delivery, but with the added advantage of scanning for viruses and SPAM. Please note that we will not drop any spam but will instead tag the mail as SPAM. This is because there is a standard spam setting across the entire platform which is not changeable by customers.

Any viruses detected by Pulsant will (as per the norm) be quarantined and the customer advised via email that a potential virus has been detected and a release link will be supplied if the customer is sure that this is not a virus and wishes it to be delivered.

In order to receive mail in such a manner the following criteria must be met:

You must connect to the internet through a Pulsant ‘Business’ internet connection i.e. leased line / SDSL / Business ADSL.
You have your own mail server that is configured to receive mail for your domain
Any firewall is configured to receive mail on port 25 from the following ranges:
87.246.68.0/24 and 217.30.123.224/28.

If your domain DNS is controlled by another organisation then you need to ensure the MX records for your domain are setup as follows:
10 incoming-mail-system.lumison.net.
20 mx1.lumison.net.
40 mail-2.as12703.net.

Offsite DNS will be required also if Pulsant are to manage your mail in this way. Please do not cease any DNS hosting via the customer area for the associated domain or this will result in mail delivery failure.

N.B. Our Spam and virus scanning is best effort only and you should still ensure that your mail server and clients have sufficient anti-virus protection.