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Customer area

Customer area

The Customer Area is a control panel where you can administer your Pulsant services online.

If you are logging into the Customer Area for the first time then you will need to set your password, using the “reset password” feature on the login page. Once you have a password to the customer area then you can use it to log in to administer your services or pay your Pulsant bills.

Please follow the appropriate links below for more information.

How to enable Spam/Virus scanning on an email account

Spam and Anti-virus scanning are available, free of charge, on all Pulsant accounts providing a pop mailbox. The process to enable these features is contained in our email section and can be found by following these links.

It is possible to fine tune your spam scanning further by blocking, or allowing, mail from specific addresses.

Setting up spam scanning on your account

1. Login to our customer area at portal.pulsant.com with your registered email address and customer area password.

2. Click on ‘manage existing services’ from the left menu.

3. Find your POPbox or ETRN mail account (search by username) and click ‘Edit’.

4. Under the ‘Basic Options’ area you can configure spam scanning on your account by selecting a level of filtering – there are options for Low, Medium, High and off.

spam 1

5. Click the ‘Submit’ button.

Important – sometimes our spam filters may flag legitimate email as spam and redirect them to your Junk mail folder. If you find that this is happening to you you can add the sender’s email address to the spam whitelist field to stop this from happening.

To do this edit the field marked ‘Spam Whitelist’ and enter either domain name(s) or individual email addresses. Don’t forget to submit your changes.

spam 2

Step by step guide to accessing your bandwidth graphs

Please navigate to portal.pulsant.com

You will notice a login box at the bottom left.

Your user name is your email address as we have it on our systems.  If you are not sure of the username please get in touch on 0845 119 9999 and we can confirm this for you.

Once logged in click ‘Services’, and select ‘Summary List’ next to the relevant Webhosting account.

At the bottom of the page you will find a dropdown menu.  This allows you to choose from a variety of graphs;

  • Weekly data graph
    Shows bandwidth used each hour over the current week
  • Monthly data graph
    Shows bandwidth used each day over the current month
  • Yearly data graph
    Shows bandwidth used each month over the current year

Where it is possible to view historical bandwidth there will be navigation arrows either side of the graph.

If you have any questions or would like assistance following this guide, please do not hesitate to call Tech Support on 0845 119 9999.

How to enable the auto responder on an email account.

1. Login to our customer area at portal.pulsant.com with your registered email address, account code and customer area password.

2. Click ‘Your services’.

3. Find the username for your email account and click ‘View’.

4. Click ‘Edit service’ at the bottom of this page.

5. Type your away message in the text box, enter a subject line (this will be what appears in the recipient’s inbox), type your email address and set the ‘Away message’ radio button to On.

away 1

6. Don’t forget to submit your changes.

7. When you are back in the office again and want to turn off the auto-responder simply toggle the ‘Away message’ radio button to Off and click ‘Submit’.

How to set / reset your customer area password

If you are logging into the customer area for the first time you will need to set your password. You can do this by following the steps below:
NB: resetting the Customer Area password will not affect the password for any of your other services.

  1. Enter the customer area address (https://portal.pulsant.com/) into your web browser’s address bar.
  2. Click the New to the portal or forgotten password link, at the bottom of the page.
  3. Enter your email address and account code as requested and press the Submit button. (NOTE the email address should be the one you have registered with Pulsant when ordering your services).
  4. An email will be sent to you containing a link. Click on the link, or copy and paste it into your browser’s address bar, and you will be able to set your password. (Please note there is a time limit on this link so you will need to set your password straight away).
  5. You should now be able to log in to the portal to access any services registered against you on our systems.

Guide to accessing power monitoring data for colocation customers

It is now possible to view a graphical representation of your equipment’s power consumption.

Once logged into the customer area, select “Services” then click “Summary List” for the relevent colocation service.

Click the [ power usage ] link to access the power graph interface.

The power graph interface consists of two pull down menus, a refresh button, and a download csv button:

power graphs interface

The data dropdown menu allows the user to choose from either aggregate data for the entire contract or for individual pdus.

For any graph view, where there is no data there will be no point on the graph. In cases where there is no data for a given time period this will be stated in the graph and no line will be drawn, while in cases where there is other valid data during the selected time period, the line will contain breaks corresponding to the missing data.

Weekly Graph View

Week graphs show the power readings taken every 15 minutes over the course of the current week for both current and KWH measurements.

weekly power graphs

The y axis displays the power readings and is scaled to the nearest 0.1A or 1KWH.
The x axis is segregated by days containing 96 data points each (1 reading every 15 minutes)

Monthly Graph View

Month graphs show the max min and avg power readings every day over the course of the current month for current measurements and power readings every day over the course of the current month for kwh measurements.

current graph

power usage graph

The y axis displays the power readings and is scaled to the nearest 0.1A or 10KWH.
The x axis displays  days of the month containing 1 data point each.

Annual Graph View

Year graphs show the max min and avg power readings every month over the course of the current year for current measurements and power readings every month over the course of the current year for kwh measurements.

yearly current

yearly power usage

The x axis displays the power readings and is scaled to the nearest 0.1A or 10KWH.
The y axis displays months of the year containing 1 data point each.

Billing Graph View

Billing graphs show the billed power readings every month over the course of the current year.

billing view

The x axis displays the power readings and is scaled to the nearest 0.1A or 10KWH.
The y axis displays months of the year containing 1 data point each.

CO2 Graph View

CO2 graphs show the CO2 equivalent readings every month over the course of the current year.

CO2 graph view

The x axis displays the CO2 equivalent and is scaled to the nearest 1kg.
The y axis displays months of the year containing 1 data point each.

For each of the graph types listed above, users can view data further back in time by clicking the arrows either side of the graph.
Where an arrow does not appear there is no data to be viewed in that direction.

N.B. A given PDU will be measured in either Amps or KWH never both; customers will not be
able to see graphs for both KWH and Amps.