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Cancel a service

For security reasons, we ask all customers to initiate the service cease through the Pulsant customer portal. This ensures that we follow a rigorous identification and security process.

The Pulsant portal can be accessed through https://portal.pulsant.com/

As part of the log in process, you will be required to enter your account number, username (email address) and password. Please note, the username is the email address of the authorised contact for your service.

If you are unsure of this, or are having trouble logging on to the Portal, please call us on 0845 119 9999. In order to discuss this, or any other services, you will be required to identify yourself as a recognised contact on the account, and provide telephone password information.

If you are unsure of your password please follow the link below the portal login screen to reset your password.

Service Cease Process:
1. Once you are logged into the Portal, select Services from the top of the screen, and click Summary List.
2. Please locate the service you wish to cease and select the name in the left hand side column.
3. At the top of the service screen, select ‘cancel’. You will be asked to complete a simple form, and then submit.

*Please note services have a minimum contract therefore you will be charged for the service until the end of your contract.
**If you are moving an ADSL line to another supplier, but staying at the same location, you can request a MAC (Migration Authorisation Code) so that your new provider can take over the line without loss in service or associated cease/reprovide charges.