Where possible, we will endeavour to resolve a customer concern at the first point of contact. In the first instance please raise a concern with the team best placed to resolve it (e.g. for an invoice related concern please raise it with the accounts team).
If the concern is not resolved to your satisfaction then please feel free to raise the issue as an escalation, either to your client manager or the team leader of the appropriate team.
If the escalation is not resolved to your satisfaction then please feel free to raise a complaint using the process below. You may also raise an issue straight to complaint stage at any time if you deem this the best course of action.